Pizza 4P's is a globally celebrated Japanese-Italian restaurant brand founded on the mission of Delivering Wow, Sharing Happiness. Known for its artisanal pizzas, house-made cheeses, and East-meets-West flavors, 4P's operates across Vietnam, Cambodia, Japan, Indonesia, and India.

The Area Manager is a senior operational leader responsible for delivering the 4P's brand experience at scale. You will oversee multi-store performance (currently 4 outlets, future 10–15 outlets), while being able to dive into operations hands-on, build guest relationships, and accelerate standardization by creating and improving SOPs and operating tools that enable consistent execution across stores.

KEY RESPONSIBILITIES

1. Store Operations & Quality Excellence

Conduct regular store visits and audits across all outlets to ensure compliance with 4P's service, food, and ambience standards.
Identify operational gaps and hold Restaurant Managers (RMs) accountable for Kaizen (continuous improvement) action plans.
Oversee line-checks on facilities, equipment, and ambience at each location.
Monitor and ensure outlet KPIs are consistently met or exceeded.
Act as the escalation point for operational, guest service, and compliance issues.
Own end-to-end store audit program across all locations (service / food / cleanliness / ambience / safety).
Convert findings into actionable Kaizen plans with clear owners, deadlines, and verification cycles.
Accountable for the entire store-edit loop: diagnose → fix → standardize → sustain.
Maintain the ability to step into floor / kitchen / pizza / entrance operations when needed.
Diagnose bottlenecks on-site, demonstrate the 4P's standard, and coach teams to replicate it.

2. People Development & Leadership

Lead, coach, and develop Restaurant Managers across all locations.
Identify high-potential talent and create succession pipelines for managerial roles.
Ensure all outlets have a sufficient bench of trained, skilled partners ready for operational continuity.
Drive a positive, inclusive, and motivated team culture in line with 4P's values.
Facilitate onboarding, training, and performance reviews for the management team.
Ensure every store has a clear role clarity & capability map (who does what, what good looks like, and what to improve).

3. Financial & Business Performance

Monitor and manage P&L performance across all outlets.
Track revenue trends, labor costs (COL), and food costs; develop and implement strategies to meet or beat targets.
Analyze sales data and develop ideas to drive revenue growth across locations.
Ensure outlets are operating under profitable conditions and flag risks proactively.

4. Coordination & Execution

Ensure all corporate operational updates, policy changes, and brand initiatives are communicated and implemented across stores.
Coordinate cross-location scheduling, staffing, and resource allocation.
Partner with Head Office on new store launches, expansions, and special projects.
Lead and manage specialized operational projects as assigned.
Support new store openings and stabilize post-opening operations by building scalable standards, training systems, and audit loops.
Create, update, and deploy SOPs where they do not yet exist (e.g., opening/closing, guest recovery, VIP handling, reservation flow, handover, hygiene, inventory control, escalation).
Ensure SOPs are adopted through training, checklists, and on-site coaching.
Build operational tools to drive execution consistency — audit checklist, shift handover template, daily manager routine, training tracker, incident/escalation log, weekly business review format.

5. Guest Experience

Champion an exceptional guest experience culture across all locations.
Monitor guest satisfaction metrics, online reviews, and NPS scores; lead corrective actions where required.
Personally handle escalated guest concerns or VIP situations at any location.
Not only handle escalations — actively build relationships with regulars/VIPs, and create a community circle around each store. Turn guest insights into SOP/standard improvements.

ONBOARDING & TRAINING

New joiners will go through a structured 3-month onboarding program:

Month 1–2: Immersive on-the-ground training at a designated outlet — learning 4P's operations, culture, and service standards firsthand.
Month 3: Gradual transition into Area Manager responsibilities with mentorship from the Head of Operations.
Ongoing: Regular learning sessions, leadership workshops, and Kaizen improvement initiatives.
Output expectation by Month 3: deliver first SOP pack + audit checklist + weekly business review routine.

QUALIFICATIONS & REQUIREMENTS

Experience

8+ years of progressive experience in the F&B, hospitality, or QSR industry.
Minimum 4–5 years in a multi-unit or area management role overseeing multiple locations.
Experience in building SOPs/standards from scratch or leading operational standardization projects in a growth phase.
Prior experience in fine dining, casual dining, or premium restaurant chains strongly preferred.
Demonstrated track record of managing P&L, driving revenue, and leading teams.

Education

Bachelor's degree in Hotel Management, Business Administration, Hospitality, or related field.
MBA or postgraduate qualification in Operations or Business Management is a plus.

Skills & Competencies

Strong leadership and people management capabilities — inspires, coaches, and holds teams accountable.
Excellent communication and stakeholder management skills in English (Hindi a plus).
Commercially sharp with the ability to read financial reports and drive profitable actions.
High emotional intelligence and empathy — aligned with Omotenashi service philosophy.
Highly organized with strong time management and multi-tasking ability.
Proficient in MS Office / Google Workspace; exposure to POS and scheduling systems preferred.
Ability to work in a dynamic, fast-paced environment with flexibility on working hours and travel.
Ability to design mechanisms (SOP/checklists/training) and drive adoption (execution rate, audit pass rate).

Personal Attributes

Deep empathy with 4P's vision — Delivering Wow, Sharing Happiness is not just a tagline, it's a way of working.
Culture-first mindset: deeply aligned with Authenticity, Kaizen, Compassion, and Omotenashi.
Strong ownership mentality — treats each outlet as their own business.
Collaborative team player who can also work independently with minimal supervision.
Professional presence with strong attention to detail.
Dynamic, positive attitude with the ability to inspire those around them.
Motivated to grow with the company in a high-growth phase, proactively taking bigger opportunities and responsibilities while staying hands-on with operations.

WHAT WE OFFER

Competitive salary package (negotiable based on experience).
Performance-based bonuses (if applicable).
18 days of annual leave per year.
Public holidays as per India government calendar.
50% internal dining discount across Pizza 4P's and other group brands.
Private healthcare insurance.
Travel and phone allowances.
Clear career progression path within a fast-growing global restaurant group.
A purpose-driven work culture built around happiness, craft, and community.

Pizza 4P's is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all.

Mumbai, Area Manager

Area Manager