Location Name: Pune Corporate Office - Mantri

Job Purpose

Project Management & Managing Banking & Horizontal Projects, Engagement with verticals -Understand the Problem statement of Process & Solution Designing, Ops engagement for process solution, Branch process mapping, Review & AOP / LRS delivery.

Duties And Responsibilities

Project planning and reporting
Understanding of Loan Management Life Cycle, Insurance Ops and Fixed deposited processes
Receive project requirements from the businesses based on new product line, and identify improvement projects and external / regulatory changes related projects.
Generate ideas for improvement projects and brainstorm impact with counterparts in Operations/ Business team and gauge feasibility with IT team
Add strategic value to processes through competition mapping and best practices adoption.
Scout the technology landscape to ensure adoption of emerging solutions and maintain innovative edge
Support role in building AOP and LRP strategies for the Operations vertical
Participate in presentation with project priorities, timelines, quarterly plans, etc. to Senior Team members & Operations Head for sign-off
Prepare overall project plan for execution of projects and prioritize projects based on those with large impact or horizontal level impact
Prepare monthly updates and reports on project status and progress to be shared with Supervisor and Head of Operations, seek inputs on course correction
Project lifecycle management
Understand change requirements and evaluate to take decision on selection of projects based on impact and extent of change
Guiding the team for scoping of the project along with the relevant stakeholder for critical projects
Conducting discussions with IT, if required, on major projects on issues related to deviations on delivery and timelines, and work on the revisions.
For all projects in post-production, guide sustenance monitoring to ensure appropriate approach is adopted, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution.
Guide team on the external practices / research may be followed operational processes and application in our business scenario.
Project management
Review the project plans prepared by the team, for all projects, and provide inputs on enhancing effectiveness and efficiencies and deliver within timelines
Review achievement of project milestones, adherence to timelines, etc.; Resolve issues, roadblocks and escalations to ensure delivery as per desired objectives
Engage with business stakeholders/ Operations to provide status update on projects (for business/ Operations initiated projects) and to update on delays / issues / deviations and agree on revision of timelines/ scope of project
Team development
Establish individual performance expectations and regularly review individual performance of the team
Identify and create development opportunities for team members to enhance functional knowledge

Key Decisions / Dimensions

Following Decisions Are Taken By The Role

Recommendations on the improvement projects / horizontal impact projects. For all projects in post-production, guide sustenance monitoring to ensure appropriate approach is adopted, to better understand pilot response/ feedback and ensure smooth and stable pan-India execution. Guide team on the external practices / research may be followed operational processes and application in our business scenario.

Major Challenges

In-depth understanding of the Banking and Ops Processes. Thorough knowledge and understanding of Centralized Operational and customer service processes as this impacts the projects decision / changes to be made to the processes. To understand legal & compliance implications of the changes in processes.

Required Qualifications And Experience

Qualifications
Post- Graduation
Work Experience
Minimum 6-8 years of experience in financial industry
Strong project management and stakeholder management skills
Strong lending domain and process understanding
Understanding of lending systems (Montran, FinnOne/Pennant,. basis the role)

Deputy Manager - Operations and Service