Microsoft Azure Architecture, ability to analyze logs and system metrics to diagnose and resolve issues, familiarity with automation and scripting to streamline support tasks, Microsoft Windows Server Administration, troubleshooting skills in distributed and multi-tiered environments, cloud infrastructure management and deployment, networking concepts and security best practices within cloud platforms

Windows operating systems, network proxies, deployment tools, Troubleshooting, Adobe CC products

Microsoft Active Directory, Ms Office 365, Gpos, Cisco Jabber, Enterprise encryption solutions, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10

.NET, Ms Excel, Servicenow, Data Support, Monitoring Tools, JIRA, Sql, Log Analysis, Application Support, Sql Performance Tuning, API Debugging, Data Integrity Checks, TechOps, Data Validation

change management, Itil, Datadog, Zabbix, Gcp, Cloudwatch, Incident Management, Agile, Splunk, Rest Apis, Azure, AWS, cloud integrations, L3 production support, Call Routing, Troubleshooting, NICE CXone, agent desktop, digital channels, ACD IVR

Dns Server, Ldap, Apache, Linux operating systems, Certificate system, NTP Server, Bash Scripts, Red Hat Linux operating systems, Red Hat IDM server and client installation and configuration, Kerberos KDC, Linux OS Fundamentals

remote troubleshooting , Technical Documentation, Networking, L2 Level Customer Support

Oauth, Ims, Shell scripting, Log Analysis, Saml, Ldap, Apache Http Server, Linux Administration, Troubleshooting, AEM administration, Dispatcher configuration

Programming, Sql, Technical Documentation, Remote Support Tools, Scripting Automation, Service Desk Tools