Job description

(Data analytics exp mandatory+Immediate joiners only)

Role Description:

We are looking for a skilled Workforce Operations Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team!

HCMs are critical in helping drive the success of Position Management at Salesforce and play a pivotal role in managing the execution of their organizations annual workforce plan.

They partner with the business to lead headcount for their assigned organization and govern Workforce Operations requests to ensure that they fit within our guardrails, and review all incoming Workforce Operations requests in Workday as well as guide Hiring Managers and Business Leaders through our HCM Processes.

This role will also have the opportunity to contribute to critical initiatives for Workforce Operations including annual Go for Growth (G4G) new Fiscal Year strategic planning.

Your Impact:

Manage the Global Professional Services Workday queue for Headcount related requests including net new positions, backfills, cost impacting position and job requisition edits as well as data loads for bulk position details.

Provide support to the field and other key stakeholders

Translate Workforce Operations objectives into the headcount plan execution in Workday

Maintain Workforce Operations guardrails when reviewing incoming requests. Track and flag trends to key stakeholders (Workforce Ops, Finance, Business Leaders)

Maintains orgs headcount plan via Workday position management (ad-hoc position creation, freeze/unfreeze or close positions, regular audits of Frozen and Vacant positions)

Be trusted with access to sensitive cost related data to help inform decisions.

Collaborate cross-functionally with key stakeholders (finance, recruiting, employee success and Workday Center of Excellence) to manage headcount requests as well as improve HCM processes and systems

Advocate for and implement process improvements, finding new ways to automate existing tasks and solve operational issues. Propose effective changes to systems and processes to address root causes

Required Skills / Experience:

4+ years of professional experience in an analytical role, operations or strategy department

Outstanding problem solving skills: consistent track record to ask questions, develop solutions and recommendations

Critical thinking and ability to make decisions within business guardrails

Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way

Comfortable with changing requirements and priorities

Results and service oriented with a strong ability to proactively make and communicate progress with incomplete information

Ability to multitask effectively in a fast-paced, quickly changing environment

Ability to work independently and collaboratively in a dynamic environment.

Assist with ad-hoc analysis and presentation requests.

Preferred Skills:

Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.).

Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools.

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