Summary

At RunLoyal, a rapidly growing vertical SaaS company headquartered in Atlanta, GA, we're looking for a high-ownership QA Lead & Scrum Master to champion quality, reliability, and trust across our platform.

This role is critical to ensuring our product scales with excellenceowning quality strategy, driving agile execution, and partnering closely with engineering and product teams to deliver a seamless experience for our customers.

RunLoyal operates a multi-tenant, deeply personalized SaaS system where data correctness, tenant isolation, and delivery discipline are business-critical. This role owns end-to-end quality, test strategy, sprint execution, and delivery governance across 5 mobile applications and 2 web portals, working with engineering teams distributed across India and the US.

This is not a support role. This is a product trust and execution leadership role that requires strong technical depth, delivery rigor, and the confidence to make hard release decisions.

ResponsibilitiesProduct Quality & Trust Ownership

Own end-to-end quality across mobile (iOS & Android) and web platforms
Ensure multi-tenant data isolation, personalization correctness, and data integrity
Act as the final quality gate for production releases
Define and enforce quality benchmarks aligned with business risk
Own production defect accountability, root-cause analysis, and prevention

Test Strategy & Automation Leadership

Define and own test strategy and test architecture (manual + automation)
Research and drive adoption of AI-powered testing tools and techniques to improve efficiency and coverage
Define testing strategy for AI/ML model validation, where applicable
Drive automation coverage for:
Multi-tenant scenarios
Role-based access control (RBAC)
Personalization logic
API and backend validation
Regression and edge cases
Own automation frameworks for web, mobile, and APIs
Identify gaps requiring manual or exploratory testing
Track and improve test coverage, defect leakage, and release confidence

Scrum Master & Delivery Governance

Act as Scrum Master for multiple squads
Own and facilitate sprint ceremonies:
Sprint planning
Daily stand-ups
Sprint reviews
Retrospectives
Ensure:
Clear Definition of Ready (DoR) and Definition of Done (DoD)
Realistic sprint commitments and predictable delivery
Rapid identification and removal of blockers
Maintain delivery transparency with leadership and stakeholders

Impact Analysis & Requirement Risk Control

Ensure impact areas are clearly identified for every requirement
Validate frontend, backend, mobile, and data impacts before sprint execution
Prevent ambiguous or high-risk requirements from entering sprint scope
Own release risk assessments prior to deployments

Team Leadership & Cross-Geo Collaboration

Build, mentor, and scale high-ownership QA teams
Lead execution across India and US teams
Set a culture of accountability, precision, and ownership
Confidently challenge product or engineering decisions when quality is at risk

QualificationsRequired Experience & Skills

8+ years of experience in QA Engineering, with 3+ years as a QA Lead / Test Architect
Strong hands-on experience with automation frameworks:
Web: Selenium / Playwright / Cypress
Mobile: Appium / Espresso / XCUITest
API: Postman / Newman / REST Assured
Strong experience testing multi-tenant SaaS platforms
Deep understanding of:
REST APIs
SQL and backend data validation
Role-based access control
Data integrity and tenant isolation
Experience integrating automation into CI/CD pipelines
Strong working knowledge of Agile / Scrum, acting as Scrum Master
Experience managing distributed teams (India & US)

What Sets You Apart

High integrity and strong ownership mindset
Comfortable saying no to unsafe releases
Ability to operate calmly under pressure
Excellent communication and stakeholder management skills

Cultural Expectations

We value quality, trust, and delivery discipline
We expect leaders to take ownership and make principled decisions
We prioritize correctness over speed when business risk is high
We collaborate across time zones with clarity and accountability

Our Values

Ownership and accountability
Precision and rigor
Transparency and trust
Continuous improvement