Core Responsibilities

Pre-Sales Support

Requirement Gathering & Analysis

Project Delivery Support (Post-Sales)

Client Relationship Management

Process & Documentation Excellence

Cross-Functional Collaboration

Must-Have Skills Technical & Domain Skills

Soft Skills

Excellent communication, presentation, and stakeholder management skills.
Strong analytical thinking and structured problem-solving ability.
Ability to translate business needs into technical requirements clearly.
Negotiation and conflict management skills.
Leadership qualities to mentor junior analysts and manage client expectations.
Good-to-Have SkillsExposure to cloud platforms (AWS, Azure, GCP) and SaaS products.
Knowledge of compliance frameworks (GDPR, HIPAA, PCI-DSS).
Experience in product strategy, roadmaps, and go-to-market support.
Prior background in consulting or IT services pre-sales roles.

Experience Requirements

10 to 15 years of professional experience, with significant exposure in Business Analysis for IT services (web & mobile apps).
Minimum 3 5 years of client-facing pre-sales experience.
Proven track record of leading requirements gathering for large-scale projects.

KPIs / Success Metrics

Proposal Win Rate:

% of proposals/RFPs converted into projects.
Requirement Accuracy: % of requirements delivered without major rework.
Client Satisfaction Score (CSAT): Feedback ratings from clients.
Delivery Alignment: On-time, in-scope, and quality-verified deliverables.
Cross-Team Collaboration Score: Feedback from delivery, sales, and product teams.
Documentation Quality Index: Standardization and clarity of BA artifacts.

Senior Business Analyst [Pre + Post Sales]