Deputy General Manager - Service Delivery & Management

• Key Responsibilities

  • Support sales with unified delivery plans and cost inputs
  • Lead cross-functional teams (multiple product/project streams)
  • Multi Product Knowledge (CNGS, SASE, Managed LAN /WIFI, CLOUD, SECURITY, CaaS, UCaaS, Move)
  • Strong understanding of RFP compliance, RFP interpretation
  • Deliver within approved scope, timelines, and budget
  • Establish and manage program governance (internal and customer-facing)
  • Align with customer delivery frameworks and reporting cadence
  • Manage risks and implement mitigation strategies
  • Monitor performance (cost, turnaround time, quality, efficiency)
  • Collaborate with Sales, Commercial, and Operations to resolve issues
  • Apply best practices to improve processes and operations
  • Develop reports, metrics, and business cases for decision-making
  • Assign project managers and teams based on scope
  • Define milestones, KPIs, and success metrics
  • Conduct regular reviews and track performance
  • Ensure stakeholder alignment and issue resolution
  Oversee rollout execution and corrective actions

Minimum Qualification & Experience

• 15 to 20 years in program/project delivery
• Proven experience managing large programs ($3M+ ACV)
• Proven experience in cross-functional delivery and transformation initiatives

Mandatory Skills

• Large-scale program/project management ($3M+ ACV)
• Budgeting, forecasting, and resource planning
• Cross-functional team leadership
• Strong communication
• Process improvement and audits
• Risk management
• Service delivery/management