Role Overview

We are looking for an experienced Business Analyst with strong Loan IQ, syndicated lending, and loan servicing expertise to help shape and deliver our next-generation Digital Agency Platform.

This role is ideal for someone who understands how agent banks and loan operations teams work today within platforms such as Loan IQ, ACBS, or similar lending systems, and can help translate those workflows into a modern digital product environment.

The successful candidate will work closely with product, engineering, QA, operations, and business stakeholders to define requirements, improve workflows, support delivery, and help build a market-leading platform for agency, drawdowns, repayments, notices, interest calculations, fees, and broader loan lifecycle events.

Key ResponsibilitiesBusiness Analysis & Requirements

Gather, analyse, and document business, functional, and non-functional requirements across agency and loan servicing workflows
Translate business requirements into:
BRDs / FRDs
user stories
process maps
functional specifications
acceptance criteria
Conduct gap analysis between legacy platforms such as Loan IQ / ACBS and the target-state Digital Agency Platform
Support design of workflows across:
deal onboarding
facilities and tranches
drawdowns
repayments and prepayments
rollover processing
interest and fee calculations
notices and communications
lifecycle events and amendments

Product & Functional SME Input

Act as a functional SME on syndicated lending and agency operations
Bring practical understanding of how Loan IQ-based processes operate across:
loan boarding
agency administration
borrower servicing
lender servicing
events processing
accruals, rates, fees, and settlements
Help shape platform features that can replace or improve on traditional loan servicing systems
Work with UI/UX and product teams to ensure workflows are intuitive, complete, and fit for operational use

Delivery & Testing

Work closely with engineering and QA teams through sprint cycles to ensure requirements are clearly understood and correctly delivered
Prepare and review SIT/UAT scenarios, test cases, and expected results
Validate delivered functionality against requirements and business process expectations
Support defect triage, root cause analysis, prioritisation, and resolution tracking
Assist with release readiness, business sign-off, and production rollout support

Integration, Data & Change

Support requirements for integration with surrounding systems such as:
core banking platforms
payment systems
accounting / GL systems
reporting and data platforms
downstream operational tools
Contribute to data mapping, migration logic, and reconciliation requirements
Support training, user onboarding, and operational change management as the platform is rolled out
Maintain documentation, RAID logs, and delivery reporting for governance forums

Required Skills & Experience

5+ years of experience as a Business Analyst / techno-functional analyst / SME in Loan IQ, syndicated loans, agency operations, or loan servicing technology
Strong understanding of commercial lending and syndicated lending operations
Hands-on experience documenting requirements and producing structured analysis artefacts
Strong knowledge of loan lifecycle events, including drawdowns, rollovers, repayments, pricing, fees, and notices
Experience working with business, operations, technology, and testing teams in an Agile or delivery-focused environment
Ability to bridge the gap between legacy loan systems and modern product/platform thinking
Strong stakeholder management and communication skills

Preferred Experience

Exposure to ACBS, Loan IQ, or other loan servicing / agency systems
Experience in loan transformation, migration, or platform replacement programmes
Familiarity with APIs, event-driven architecture, and modern integration patterns

Soft Skills

Strong analytical and structured problem-solving ability
Clear communicator with strong written documentation skills
Able to manage multiple priorities in a fast-moving product environment
Comfortable working across product, operations, and technology teams

Digital Business Analyst

Senior Business Analyst- Digital Agency platform (Loan IQ/Loans Operations background)