Responsibilities:
1. Good Knowledge in Accounting
2. Customer-facing role for technical support and implementations.
3. Handle Technical Documentation and exhibit good analytical skills.
4. An understanding of Saas / ERP / CRM products.
5. Troubleshoot and resolve customer complaints/queries in accordance with the agreed Maintenance and support Procedure (Phone, Email and In-Person Support).
6. Coordinating with various teams to ensure that Incidents are effectively resolved within SLA and escalate during critical and high priority Incidents tagged, and ensuring more expertise is available to resolve the incident within the said SLAs.
7. Identifying incidents that need special attention or escalations.
We offer you:
1. You will get a chance to interact with CXO’s, CA’s, accountants, Facility and Community Managers and who’s who in the industry.
2. A learning experience by working and growing with a product used by 18000 plus communities in India and abroad.

Perks

5 days a week

Health Insurance

Preferably Male candidate

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