Job Description

1. Key Responsibilities :
2. 1. Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks.
3. 2. Anticipates customer and store needs by constantly evaluating environment and customers for cues.
4. 3. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
5. 4. Develops enthusiastically satisfied customers all of the time.
6. 5. Welcomes and connects with every customer.
7. 6. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
8. 7. Responds to customer needs and says thank you to every customer.
9. 8. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs.
10. 9. Delivers legendary customer service to all customers by acting with a “customer comes-first” attitude.
11. 10. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.