Every business or industry has different types of clients and to handle them customer service representatives are required. Moreover with a boom in BPO and KPO industries, there are many customer service representative jobs in the market. Customer service representatives provide information on the company?s products or services. They attend to the customer needs by listening to their purchase orders, concerns or complaints. Most of the job opportunities for a customer service representative are in insurance, banks, retail, e-commerce and telecom.
Minimum education qualification required for a customer service representative is 10+2. Post higher secondary, they can have on-the-job training to learn specific skills required by the company. For better career prospects in customer service, one needs to have degree in specialized field or certification as per the industry. For example: A customer service rep who is working for a bank having a degree or diploma in subjects related to finance has better career growth when compared to his peers.