Wireless Network Engineer

5-7 years
a month ago 19 Applied
Job Description

Job Skills Required

5 to 7 years of experience in a technical support role in a wireless networking/wireless security company or equivalent education

Strong understanding of Wi-Fi 802.11 networks and 4G LTE experience.

Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.

Experience with security products: firewalls, IPsec, IDS/IPS, and WIDS

Strong troubleshooting and problem-solving skills.

Extensive working knowledge of Windows, MACOs, UNIX or Linux

Previous call center experience, preferably supporting data networking products and/or security products, is desirable.

Strong English skills both written and verbal.

Positive, communicative, and customer-oriented attitude

Position Overview and Job Responsibilities:

Running real-time phone or remote access sessions with customers

Provide direct technical web and telephone support to Fortinet customers.

Support and troubleshooting on the wireless and switching range of Fortinet products.

Collection, analysis and change recommendations of configuration information.

Collection and analysis of customer network information.

Collection and initial analysis of packet trace information

Recommend corrective actions based on analysis.

Provide customer education where needed due to gaps in networking, product knowledge, etc.

Consultation of technical documentation, bulletins, and release notes for known problems.

Reproduction of customer environments on lab equipment.

Follow up on technical cases, including proper escalation and management of the case until case closure.

Manage customer communications and expectations until the closure of each case.

Desired Skills:

Having any of industry certificates (FCNSA, CCNA, CCNP, CWSP)

Basic experience with security devices (Controllers, Cloud, Access Points, 4G LTE, Switches, Routers, Firewalls, IPSs, Mail Security gateways, etc.)

Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)

Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.)

Knowledge of Linux, Perl Scripting, SQL, Python



Wi-Fi 802.11 networks
L2/L3 switches

Fortinet is an American multinational corporation headquartered in Sunnyvale, California. The company develops and sells cybersecurity solutions, such as physical firewalls, antivirus software, intrusion prevention systems, and endpoint security components. Brothers Ken Xie and Michael Xie founded Fortinet in 2000.

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