Job Description
- Install and troubleshoot Cisco wireless Networks, Wireless Controllers, Access Points, Network Access Control systems, Wireless Network Management tools.
- Evaluating the performance of higher layers of various types of wireless networks.
- Use monitoring tools, protocol analyzers and cable testers to troubleshoot, diagnose and identify failing/failed networking components.
- Resolving Incidents (INCs) and Service Requests (SRs).
- Develop Standard Operating Procedures for routine tasks.
- Follow through on commitments to end users and coworkers.
- Be active in product-specific forums and communities, well versed in Cisco TAC procedures, and knowledgeable about Cisco's documentation library.
- Involvement in Project work with self-manage discipline and pro-actively communicate potential jeopardy situations.
- Familiar with ITIL standards not limited to problem management and change management.
