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Infosys BPM Limited

We are Hiring for Service Desk - Technical Ops Manager

Infosys BPM Limited


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10-12 Years
a month ago
193 Viewed
123 Applied

Job Description

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk - Operations Manager role in Hyderabad.

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for Service Desk - Operations Manager

Role: Service Desk - Voice

Designation: Operations Manager

Shift : 24/7

Location: Hyderabad (Work from office)

Experience : 10 - 12 Years

Job Description

Position Summary

Coordinates with the transition team, plans and monitors the resource deployment, reviews the daily dashboards, staffing plan, work allocation, governance adherence. Interaction with client with the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview and within guidelines, policies and norms of Infosys. Accountable for protection of existing revenue plus revenue growth in the engagement both from existing service offering

Job duties and responsibilities

  • Minimum 8+ years experience in handling service delivery and operations
  • Transition Coordination Process definition & documentation, SOW/Metric determination, Process Training & Certification
  • Operations Resource Planning, manpower training
  • Quality Planning (QC / QA) comprehensive quality program for engagement
  • Performance Planning
  • Talent Management
  • Client Management
  • SLA Compliance
  • Process Compliance
  • Customer Interaction
  • Work Allocation
  • Governance Compliance
  • Knowledge Management
  • Process Re-engineering
  • Resource optimization
  • Business Transformation
  • Revenue Enhancement
  • C Sat Process
  • Audits and Compliance

Desired Experience

  • Prior work experience in any Microsoft process
  • Good knowledge of Microsoft Product (Exchange/Teams/Share drive)
  • Any Microsoft certification will be an added advantage.
  • Prior troubleshooting experience in product support specifically for business collaboration tools
  • Candidates from direct competition will be given priority.

If interested, please share your resume with below details to [Confidential Information]

Email & Mobile Number:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Flexible with Night Shift:
Ready for Walkin:

Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR
Bachelor of Arts (B.A)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Commerce (B.Com)Bachelor Of Technology (B.Tech/B.E)Bachelor of Education (B.Ed)Bachelor of Science (B.Sc)Master OF Business Administration (M.B.A)Master in Computer Application (M.C.A)Master of Commerce (M.Com)Master of Education (M.Ed)Masters in Technology (M.Tech/M.E)Post Graduate Diploma in Computer Applications (PGDCA)PGDMPost Graduate Programme in Management for Executives (PGPX)

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.

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