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Infosys BPM Limited

Walk-In "Major Incident Management" on 18th June'24 @Hyderabad & Pune

Infosys BPM Limited

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Job Description

Walk-In for Major Incident Management-TECHNOLOGY SUPPORT ON 18th June'24 at Hyderabad & Pune.

Greeting from Infosys BPM Ltd.,

You are kindly invited for the Infosys BPM-Walk-In Drive on 18th June'24 at Hyderabad & Pune.

Please carry copy of this posting to the venue and make sure you register and submit your application when attending the walk-in interview. please find below the Interview details.

INTERVIEW DATE & VENUE DETAILS:

Interview Date : 18th June'24

Interview Time: 09:00 AM till 01:00 PM

INTERVIEW VENUE - HYDERABAD:

Infosys BPM Limited, 10th Floor, Survey No: 130, Mantri Cosmos B Tower SEZ, Unit, 131, ISB Rd, Financial District, Gachibowli, Nanakramguda, Hyderabad, Telangana 500032

INTERVIEW VENUE - PUNE:

Infosys BPM Limited, Taluka Mulshi Plot No. 1, Phase 1 Rajiv Gandhi Infotech Park, Building B1, ground floor, Hinjewadi, Pune, Maharashtra 411057.

JOB DESCRIPTION:

SKILL SET: MIM - Technology Support Specialist.

QUALIFICATION: BE/B.TECH-IT/CS

IMPORTANT NOTE: (2+ Years) of project experience is mandatory (excluding Bench & Training & Internships).

ROLES & RESPONSIBILITIES:

Proven experience in a MIM role.
Coordinate for Critical P1 incidents with appropriate stakeholders.
Highlight the incidents which may lose SLA in next 24 hours.
Highlight the aging and backlog tickets and work with stakeholders to resolve blocker.
Drive Service Improvements.
Audit incident data and process on quarterly basis.
Publish Incident trends
Excellent communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and focused on business partner understanding and impact.
ITIL V3/V4 certification is ideal but we are okay with ITIL skilled resources.

POINTERS TO NOTE:

Please carry copy of this posting to the venue.
Please register and submit your application during the walk-in drive(Application form will be provided at the Venue-help desk by 10 Am onwards).
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Please carry 2 set of updated Resume/CV (Hard Copy).
Please carry original ID proof for security clearance.

REGARDS,

INFOSYS BPM - RECRUITMENT TEAM

JOB TYPE
FUNCTION
EDUCATION
Bachelor Of Technology (B.Tech/B.E)
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Last Updated: 12-06-2024 10:01:45 AM
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