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Infosys BPM Limited

Walk-in for Quality Auditor/Analyst-Customer Service VoiceProcess

Infosys BPM Limited

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3-5 Years
2 months ago
676 Viewed
206 Applied

Job Description

Greetings from Infosys BPM Ltd.,
We are hiring Quality Auditors/Analysts for an International Voice Process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.

Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.

https://career.infosys.com/jobdescjobReferenceCode=PROGEN-HRODIRECT-182097

Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description:
Role Designation: Process Specialist (QA)
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 3 to 4 years.
Process: International Voice Process

We are looking for talents with 3 to 4 years of Quality Auditor experience in International Voice Process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Job Description:
  • Excellent communication skills
  • Basic Knowledge of QA KPI and KRA (QC tools, fatal parameters, types of feedback)
  • comfortable to audit more than 50 calls on daily basis
  • Have knowledge on certification and BQ
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues.
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
  • Being proactive and show the utmost respect for customer's time.
  • Good time management, ensuring all contacts with customers add value.
  • Work from Office / No Hybrid or remote work can be provided
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance

Regards,
Infosys BPM Talent Acquisition Team
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Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.

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Last Updated: 31-05-2024 07:25:13 AM
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