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Infosys BPM Limited

Walk-in for Quality Auditor/Analyst-Customer Service VoiceProcess

Infosys BPM Limited


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3-5 Years
2 months ago
676 Viewed
206 Applied

Job Description

Greetings from Infosys BPM Ltd.,
We are hiring Quality Auditors/Analysts for an International Voice Process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.

Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.

Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana

Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).

Job Description:
Role Designation: Process Specialist (QA)
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 3 to 4 years.
Process: International Voice Process

We are looking for talents with 3 to 4 years of Quality Auditor experience in International Voice Process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.

Job Description:
  • Excellent communication skills
  • Basic Knowledge of QA KPI and KRA (QC tools, fatal parameters, types of feedback)
  • comfortable to audit more than 50 calls on daily basis
  • Have knowledge on certification and BQ
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues.
  • Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
  • Being proactive and show the utmost respect for customer's time.
  • Good time management, ensuring all contacts with customers add value.
  • Work from Office / No Hybrid or remote work can be provided
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance

Infosys BPM Talent Acquisition Team
AviationBachelor of Arts (B.A)Bachelor of Architecture (B.Arch)Bachelor of Business Administration (B.B.A)Bachelor Of Computer Application (B.C.A)Bachelor of Dental Surgery (B.D.S)Bachelor Of Technology (B.Tech/B.E)Bachelor of Education (B.Ed)Bachelor of Ayurvedic Medicine and Surgery (BAMS)Bachelor in Hotel Management (B.H.M)Bachelor of Homeopathic Medicine and Surgery (BHMS)Bachelors of Law (B.L/L.L.B)Bachelor Of Pharmacy (B.Pharm)Bachelor of Science (B.Sc)Bachelor of Social Work (B.S.W)Masters in Arts (M.A)Masters of Architecture (M.Arch)Master OF Business Administration (M.B.A)Master in Computer Application (M.C.A)Master of Commerce (M.Com)Doctor of Medicine (M.D/M.S)Masters in Technology (M.Tech/M.E)Master of Law (M.L/L.L.M)Master of Pharmacy (M.Pharm)Master of Philosophy (M.Phil)Master of Social Work (M.S.W)Master of Science (MS/M.Sc)Bachelor of Design (B.Des.)

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.

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