VP, Operations — Ripik.ai
Location: Noida / Delhi NCR (Hybrid, with travel to customer sites and global offices as needed)
Reports to: Founder & CEO
Team: Business Operations, Revenue Operations, GTM Operations
Career Pathway: COO
About Ripik.ai
Ripik.ai is an Accel-backed Applied AI company building computer vision and process-optimization agents for the world's largest industrial enterprises across steel, cement, aluminum, chemicals, pharma, and power. Our Vision AI platform acts as an automated pair of eyes on the shop floor — monitoring materials, equipment, and processes 24/7 with 95%+ accuracy, eliminating human error, and delivering measurable gains in throughput, yield, energy efficiency, and safety.
We work with marquee customers including Tata Steel, JSW, ArcelorMittal, Vedanta, Godrej & Boyce, Grasim, Holcim, and Jindal Steel, and are scaling globally across India, the Middle East, Europe, and North America. As we move into our next phase of growth, we are building the operating backbone that will take Ripik from a high-velocity scale-up to a category-defining global industrial AI company.
The Role
The VP, Operations is a Founder's Office-caliber leadership role designed for a future COO. You will own the operating system of the company — the mechanisms, rhythms, data, and processes that turn strategy into consistent execution across every customer-facing and revenue-generating function.
You Will Lead Three Tightly Integrated Pillars
- Business Operations — company-level planning, OKRs, strategic initiatives, operating cadence, cross-functional program management, and special projects for the CEO.
- Revenue Operations — forecasting, pipeline hygiene, CRM and tooling, deal desk, pricing, renewals, sales analytics, commissions, and revenue data integrity.
- GTM Operations — territory and account planning, ICP and segmentation, sales enablement, partner/channel operations, marketing ops alignment, and new-market launch playbooks.
This is not a back-office role. You will sit at the intersection of the CEO, the revenue leadership, and the delivery organization, and you will be measured on the company's ability to grow revenue predictably, enter new markets cleanly, and scale without losing execution quality. Strong performance in this role is the explicit pathway to the COO seat.
What You Will Own
Business Operations
- Run the company's operating cadence — annual and quarterly planning, OKR setting and tracking, monthly business reviews, board and investor reporting, and executive staff meetings.
- Translate the CEO's strategy into concrete operating plans with owners, metrics, and timelines; hold the org accountable to them.
- Lead high-priority cross-functional initiatives (new market entry, new product line launches, pricing overhauls, M&A diligence, organizational design).
- Build the single source of truth for company performance — KPI dashboards, leading indicators, and weekly/monthly operating reviews.
- Partner with Finance on budgeting, headcount planning, and unit economics.
Revenue Operations
- Own the end-to-end revenue engine's performance — forecast accuracy, pipeline coverage, conversion rates, sales cycle, win/loss, ACV, NRR, and CAC payback.
- Architect and administer the RevOps tech stack (CRM, CPQ, forecasting, sales engagement, BI) and ensure data hygiene and governance.
- Run the deal desk — approvals, pricing, discounting guardrails, contracting, and quote-to-cash.
- Design and manage incentive compensation plans, SPIFFs, and territory/quota allocations.
- Build the renewals and expansion motion in partnership with Customer Success; drive NRR and logo retention targets.
GTM Operations
- Codify the Ripik GTM motion — ICP, segmentation, plays, buyer journey, sales methodology (MEDDPICC / Command of the Message / equivalent), and enablement curriculum.
- Design territory models, account tiering, and coverage across India, Middle East, Europe, and North America.
- Stand up new-market launch playbooks: hiring ramp, enablement, pricing localization, partner ecosystem, and first-deal plays.
- Partner with Marketing on funnel ops, attribution, lead routing, ABM, and campaign ROI.
- Build and operate the partner/channel ops motion (hyperscalers, SIs, resellers, domain partners).
Leadership & Team Building
- Build and lead a lean, high-caliber Operations team across BizOps, RevOps, and GTM Ops.
- Be a culture carrier and a force multiplier for the executive team — raise the bar on rigor, speed, and clarity.
Who You Are
Background (one or both of the following profiles)
- Senior Manager, Principal, or Junior Partner at a top-tier management consulting firm (McKinsey, BCG, Bain, or equivalent) — ideally with a concentration in B2B software, industrial, or technology practice areas, and meaningful exposure to GTM, commercial excellence, or operating-model engagements.
- Prior startup leadership experience as Head of / VP / Director of Business Operations, Revenue Operations, Strategy & Ops, or Chief of Staff at a high-growth B2B SaaS or enterprise tech company (Series B through pre-IPO stage).
- Candidates with both consulting pedigree and startup operating experience will be prioritized.
Experience
- 10–15 years of total experience, with 3+ years in senior operating or partner-track consulting roles.
- Demonstrated ownership of a revenue number, a GTM transformation, or a company-wide operating system — not just advisory work.
- Experience scaling a business through an inflection point (e.g., $5M → $50M ARR, single-market → multi-market, founder-led → executive-led).
- Exposure to B2B enterprise sales cycles with large deal sizes, long sales cycles, and complex buying committees is strongly preferred. Industrial, manufacturing, or deep-tech B2B experience is a significant plus but not required.
Skills & Traits
- Exceptional strategic problem-solving combined with the willingness to get deep into the weeds — dashboards, deal reviews, territory maps, comp plans, workflow design.
- Fluency with RevOps and BI tooling (Salesforce, HubSpot, Clari, Gong, Looker, Tableau, or equivalents) and with modern AI-native workflows.
- Strong financial acumen — comfortable with ARR, NRR, CAC, LTV, cohort analysis, unit economics, and board-grade reporting.
- Clear, crisp written and verbal communication; can brief a board, coach a frontline AE, and align a cross-functional team with equal ease.
- High agency, low ego, bias for action, and the maturity to operate at C-suite altitude while rolling up sleeves.
- Comfortable with ambiguity — this is a build role, not a run role.
Education
- Engineering or STEM undergraduate degree from a top-tier institution preferred.
- MBA from a top-tier program (ISB, IIMs, Wharton, HBS, Stanford, Booth, Kellogg, INSEAD, or equivalent) strongly preferred.
Why This Role
- COO pathway. This role is scoped and designed as the on-ramp to COO. Success here means taking on P&L and full operating ownership of the company.
- Category-defining company. Industrial AI is one of the largest and most under-digitized opportunities on the planet. Ripik is already the partner of choice for the flagship names in global heavy industry.
- Founder's Office exposure. Direct partnership with the CEO and the executive team; full visibility to the board and investors.
- Global scale. Build the operating system for a company that will operate across India, the Middle East, Europe, and North America.
- Compensation. Competitive cash plus meaningful equity befitting a COO-track hire.
