Voice Process – (Service Department/Tele Sales Executives)

Description

We are seeking enthusiastic individuals for the position of Voice Process Service Department/Tele Sales Executives. This role involves engaging with customers over the phone to provide exceptional service and promote our products. Ideal candidates will have a customer-centric approach and the ability to work in a dynamic team environment.

Responsibilities

• Handle inbound and outbound calls to provide excellent customer service.
• Engage with customers to understand their needs and provide appropriate solutions.
• Maintain a positive and professional demeanor during all customer interactions.
• Document customer interactions and update records in the database accurately.
• Achieve daily and monthly sales targets through effective communication and persuasion techniques.
• Follow up on leads and customer inquiries in a timely manner.

Skills and Qualifications

• Excellent verbal communication skills in English and local languages.
• Strong listening skills to understand customer needs and concerns.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Good problem-solving skills to address customer issues effectively.
• Sales-oriented mindset with a passion for customer service.