Voice Process Executive

Key Responsibilities

• Handle inbound customer calls and provide timely resolutions.
• Address customer queries, concerns, and service-related requests effectively.
• Deliver a positive customer experience through professional communication.
• Identify customer needs and recommend relevant products or services.
• Achieve process-specific performance metrics and quality standards.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, compliance requirements, and operational guidelines.
• Collaborate with internal teams to ensure seamless customer support.

Eligibility Criteria

• HSC or Graduate from a recognized board/university.
• Minimum 1–3 years of experience in BPO, Customer Service, or International Voice Process.
• Strong verbal communication and interpersonal skills.
• Versant score of 58 or above.
• Ability to work in a fast-paced environment and rotational shifts.

Shift Details

UK Telecom Process – Airoli

• Shift Start Time: 1:30 PM onwards
• Rotational 10-hour shifts

US Voice Process – Vikhroli

• Shift Start Time: 5:30 PM onwards
• Rotational 10-hour shifts

Work Schedule

• 5 Days Working
• 2 Rotational Week-Offs