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Nexus pro services

Voice Process associate- Kannada

Early Applicant
  • 4 months ago
  • Be among the first 50 applicants

Job Description

Company Overview

Nexus Pro Services is a one-stop HR solution provider Company. We are growing by leaps and bounds and emerging as a one-stop shop for all HR requirements. One of our principles is to provide the utmost confidentiality to our clients and candidates.

Job Overview

Junior: 1 to 3 years of experience, Full-Time

Qualifications and Skills

  • Fluency in Kannada language
  • Excellent verbal and written communication skills in Kannada
  • Good problem-solving and decision-making abilities
  • Ability to work in a fast-paced and dynamic environment
  • Strong interpersonal skills and ability to build rapport with customers
  • Attention to detail and accuracy in data entry
  • Basic computer knowledge and familiarity with CRM systems

Roles and Responsibilities

  • Handle inbound and outbound calls in Kannada language
  • Act as the first point of contact for customers and provide excellent customer service
  • Assist customers with their queries, concerns, and requests
  • Resolve customer complaints and escalate unresolved issues to the appropriate department
  • Maintain accurate and detailed records of customer interactions
  • Follow company policies and procedures while addressing customer needs
  • Keep up-to-date with product knowledge and stay informed about current promotions and offers
  • Meet individual and team targets and contribute to the overall success of the voice process

More Info

Industry:Other

Function:Customer Service

Job Type:Permanent Job

Date Posted: 20/06/2024

Job ID: 82452319

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