Job Title: Virtual Medical Assistant (VMA)
Location: Office (Mohali) / 5 Days (Night Shift)
About the Role:
We are looking for a dependable and detail-oriented Virtual Medical Assistant (VMA) to join our healthcare team. The ideal candidate will manage patient communications, maintain accurate electronic health records (EHR), coordinate prior authorizations, and provide day-to-day administrative support to providers. This role plays a key part in ensuring smooth operations and exceptional patient service.
Key Responsibilities:
- Serve as the primary point of contact for patient calls regarding appointments, medications, lab results, and general inquiries.
- Maintain and update patient records in the EHR system with accuracy and confidentiality.
- Coordinate prescription refills and manage prior authorizations for medications, treatments, and procedures.
- Support physicians and nurses with documentation, scheduling, and coordination with home health and DME services.
- Ensure compliance with HIPAA and organizational policies.
- Provide patient education and assist with understanding treatment plans and insurance coverage.
Qualifications:
- Education: Associate degree or certification in medical assisting.
- Experience: 1–2 years in a medical administrative or assistant role (virtual experience preferred). Hands-on experience with EHR systems (EPIC, Cerner, AthenaHealth, ECW) and prior authorization processes highly desirable.
Skills:
- Excellent verbal and written communication
- Strong organizational and multitasking abilities
- Proficiency with Microsoft Office and Google Workspace
- Problem-solving and time management skills
- Attributes: Compassionate, proactive, and able to work independently in a fast-paced environment.
Kindly share CV at [Confidential Information].
