About the role
You'll be the commercial engine that brings our platform to life. As Vendor & Partnerships Manager, you will build, price, and govern the entire supply network from resorts & hotels and cab unions/heli operators to insurance partners, plus strategic alliances with Tourism Boards (India & abroad) and Temple Boards/Trusts. This is a frontline, negotiation-heavy role with clear ownership of MoUs, rate cards, allotments, SLAs, compliance, and capacity. You'll work onsite in Haridwar (with circuit travel), sit close to the Program Manager, and be the single accountable owner for turning outreach into signed MoUs (including Temple Boards/Trusts) and live, high-performing supply and partnerships.
As a Vendor & Partnership Manager (Client Side), you will manage day-to-day tasks including developing and maintaining vendor relationships, managing accounts, and fostering strategic partnerships. Responsibilities include coordinating with different teams to ensure seamless partnership execution, analyzing partnership performance data, and providing insights to optimize partnership outcomes.
Why this role matters now
We're launching Char Dham first, then scaling to other circuits and international corridors. Supply and institutional partnerships are our moat: the resort/hotel inventory you secure, the Temple Board MoUs you unlock, and the Tourism Board alliances you forge today determine our margins, reliability, permits/privileges, and brand trust tomorrow.
What you'll own
- Partner sourcing & contracting: Prospect and close resorts & hotels, cab unions/operators, heli, insurance/assistance; draft & negotiate MoUs/SLAs, append rate cards, blackout dates, allotments, cancellation/refund rules.
- Institutional partnerships: Negotiate and formalize Temple Board/Trust MoUs (access, permitted flows, event calendars, pilgrim services) and Tourism Board partnerships (India & overseas NTOs) for co-op marketing, permits/clearances, seasonal campaigns, and official listings.
- Commercials & capacity: Lock rate cards, dynamic bands, and capacity calendars by season; monitor utilization & parity vs benchmarks.
- Onboarding & compliance: Run SOP-led onboarding (KYC, GST, licences, safety docs); maintain repository; periodic audits.
- Performance governance: Publish vendor scorecards (SLA, cancellations, NPS/CSAT, incident rate), run QBRs/MBRs, and manage escalation ladder.
- Risk & safety: Ensure safety standards, incident reporting, and corrective actions with Legal/Compliance.
- Data hygiene: Keep master data clean (allotments, blackout dates, surcharges, cut-off times); avoid rate leakage and enforce parity.
- Co-op marketing: Build joint calendars with Tourism Boards and major resort/hotel groups; secure MDF/co-op funds and preferred placement.
Preferred industries / backgrounds
- Primary: Online Travel Agencies (OTAs), bedbanks/wholesalers, destination management companies (DMCs), resort/hotel groups, ground transport aggregators, pilgrimage/yatra operators, aviation/heli services, travel insurance/assistance.
- Adjacent (strong fit): Theme parks/attractions partnerships, event/ticketing platforms, hospitality tech (PMS/CRS/channel managers), state tourism corporations, pilgrimage board liaison roles.
- Institutional exposure: Work with State/National Tourism Boards (Incredible India, state tourism bodies) and any overseas NTOs; dealings with Temple Boards/Trusts (permits, seva/queue systems, festival ops).
