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White Horse Manpower Consultancy Private Limited

Urgent Hiring for International BPO Customer Service Voice Process

White Horse Manpower Consultancy Private Limited

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0-5 Years
2,50,000 - 5,50,000 INR
2 months ago
490 Viewed
411 Applied

Job Description

Roles and Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
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Whitehorse Manpower - Partners in End to End Recruitment

The Company
White Horse Manpower Consultancy Pvt. Ltd. registered under Company’s Act 1956, is one of the vibrant consulting firm.

It is a leading professional placement and talent search firm headquartered in Bangalore for Infosys Accenture and 15 other BPOs.

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Last Updated: 23-03-2024 04:55:14 AM
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