Urgent Hiring For communication/soft skill/ VNA Trainer at Noida

2-7 years
a month ago 72 Applied
Job Description

Job description
For any Queries

Kindly call-7200543244

mail [Confidential Information]

Role and Responsibilities:

1-This position is for Communication Training Team

2-Conduct training for NHT batches

3-Conduct refresher for on floor associates

4-Batch and Data handling

5-Floor briefings, PKTs, Dipsticks

6-Attend calibrations

7-Content creation, content up-dation

8-Co-ordination with cross functions to drive the process KPIs

9-Process audits and act as Floor support in the absence of NHT batches

10-Ready to train multiple LOB's across business

11-Summarizing of chats based on inputs provided

12-Provide instructions to summarize each of the provided chat transcripts.

Applicants Specifications & Qualification:

1-Excellent verbal and written communication skills.

2-Excellent interpersonal and customer service skills with attention to details

3-Candidates with prior chat handling experience would be preferred

4-Strong analytical and problem-solving skills

5-Ability to prioritize tasks and to delegate them when appropriate

6-Excellent problem-solving skills

7-Ability to function well in a high-paced and at times stressful environment

8-Candidate should be ready to work in a 24*7environment.

JOB TYPE

Skills

Communication Coach
voice & accent trainer

Education

Other

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

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