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Transn Procng Opss Mgr



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4-10 Years
a month ago
69 Viewed
0 Applied

Job Description

Job Description

Job Summary -

.10+ years of work experience with strong US Wealth Management/Capital Markets expertise (Retail Accounting, account maintenance etc.) Industry certification will be added advantage

.Prior experience in leading a mid-size team (100-150 FTE) in dynamic operations environment

.Very strong at planning and be able to effectively interpret, analyze and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders

.In-depth knowledge of performance metrics

.Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.)

.Must have experience in managing direct client facing role

.Must have represented business for transformation projects

.Creative & strategic thinker with capacity to foster similar attributes within team

.Willing to work US working hours (24x7 operations environment)

.Lean and Six Sigma knowledge

Process Requirement

.Valid Passport


.Flexibility in shifts

.10 years overall exp and minimum 4 years of team managers exp(managing team managers)

Years of experience needed - 10 Years.

Skills/Domain required:

.Excellent Communication Skills

.Good at MS Office

.Domain Knowledge - Capital Market

.Analytical Skills

.Good Presentation skills

.Basic Lean and Six Sigma Knowledge would be added advantage

Selection Process:

.Initial screening by HR

.Personal Interview by panelists

.Final Round with PDH

Stakeholder Management/Client Relationship -

.Lead stakeholder connects and maintain effective client communication through available communication channels

.Ability to interpret organization, business as well as client requirements and act with agile approach

.Scheduled/ad-hoc governance and financial reporting

Service Level Agreement (SLA) & Compliance -

.SLA Management: Effectively monitor performance SLA and ensure smooth delivery of the committed volume

.Deep understanding of service levels and must have experience in client SLA management/adherence

.Compliance Adherence: Accountable for adherence of ISO/PCI compliance controls, audit requirements within the division/LOB and accountable to implement effective controls on identified s

Employee Centricity -

.Motivate aligned teams and foster a culture of continuous learning and skillset enhancement

.Schedule connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable

.Accountable towards fostering the development of aligned division/LOB by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.


Mphasis Limited is an Indian multinational information technology services and consulting company based in Bangalore.The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services. It serves financial services, telecom, logistics, and technology industries. Mphasis was ranked #7 in India IT companies and overall #189 by Fortune India 500 in 2019. In April 2016, Hewlett Packard Enterprise sold the majority of its stake in Mphasis to Blackstone Group LP for around US$1 billion.


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