In these roles you will be responsible for:
Responsibilities:
- Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.
- Reporting and tracking training effectiveness
- Interviewing new hires
- Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Requirements for this role include:
Key Skills:
- Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills
- Skills: Coaching and Feedback
- Skills: Proficient in MS Excel and MS PPT
- Skills: Content Development
Preferences: - Optional (nice-to-have's)
- Skills: Instructional Design Skills (a good-to-have skill)
Required schedule availability for this position is Monday-Friday
(2:00pm/6:00 pm to 12:00am/3:00 am IST). The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.
