Job Requirements
About the Role
: Training Manager-Elite Banker **
The
Training Manager-Elite Banker is responsible for enhancing the knowledge, skills, and engagement quality of Virtual Relationship Managers (VRMs) within the Smart Banker department of our Retail Liabilities function. This role focuses on delivering high-quality training, mentoring individuals, and ensuring adherence to industry standards and regulatory guidelines. The Training Manager plays a key role in driving customer-centric behavior, improving service delivery, and supporting recruitment and retention of top talent.
Key Responsibilities
Primary Responsibilities
- Responsible for quality training, developing knowledge & enhancing capabilities of VRM, also to provide guidance & mentorship to individuals to achieve desired goals.
- Ensuring quality customer engagement by VRMs and making continuous effort to improve same by adopting industry best practices. Also, responsible to ensure adherence with tele-calling guidelines as per regulatory industry norms.
- Liaison with other product leadership teams (on-ground) to be informed on latest product developments and train VRM teams accordingly.
- Devising various approaches such as Role Plays, Engagement Scripts and adopting industry best practices to enhance peer learning among VRMs.
- Collaboration with Learning & Development Team to develop learning modules covering product & behavioral parameters & ensuring VRM adoption of same.
Secondary Responsibilities
- Incumbent is responsible to ensure that VRMs are well trained - on product & behavioral parameters and follow the processes as laid down within the bank's audit and compliance framework.
- Responsible to ensure VRM Channel is efficient and drive efficiencies from the team. Also, responsible to ensure high motivation level in teams.
- Preparation and adoption of robust quality management framework as per the industry best practices.
- Share continuous feedback and suggestions with Senior Management to enhance the Channel's performance.
What We Are Looking For
Education
- Graduation: Any discipline (Full-Time)
- Postgraduation: MBA / PGDM (Preferred)
Experience
- Minimum 5 years of relevant experience in training, sales enablement, or customer engagement within banking or financial services.
Skills and Attributes
- Strong training and facilitation skills with a focus on customer engagement.
- Excellent communication, mentoring, and interpersonal abilities.
- Ability to design and implement effective learning strategies.
- High compliance orientation and attention to detail.
- Proven ability to manage performance and drive motivation across teams.
- Collaborative mindset with experience in cross-functional coordination.
