Position Title: Trainer / Tier: 3
Role: Responsible for developing the knowledge and skills of a company's workforce. Ensure that a
company has a workforce that can meet its current and future business objectives. Communicate to the
trainees about what is expected out of training in a simple and professional way.
Key Responsibilities:.
- Plans, conducts, coordinates and implements a comprehensive training program for processes
and staff
- Training components will be geared toward new hires, existing staff and individuals who seek
one-on-one assistance
- Preparing individual coaching plans; providing resources and assistance; scheduling orientation
and ongoing training
- Determines training needs from inputs provided by the operations team
- Develops individual results by maintaining policy and procedure resources; providing coaching
conducting training sessions; developing outcome improvement resources
- Improves training effectiveness by developing new approaches and techniques; making support
readily available; integrating support with routine job functions
- Updates job knowledge by participating in educational opportunities; reading professional
publications;
- Be part of quality calibration and mentoring activities
- Be prepared to be flexible and innovative
- Plan and prepare for assessments and make sure they take place at a reasonable pace that
reflects your trainee's progression
- Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training,
professional development classes, etc)
- Performs all other duties as required
- Review Training Materials at least once in quarter
- Ensure training completion details are maintained at a centralized location
Skill Set
- A deep knowledge of the process
- The ability to measure and assess training needs
- Strong communication and interpersonal skills
- A passion for continuous learning
- Innovative thinking
- Embrace efficiency
- Excellent communication skills(verbal and written) and facilitation skills
- Transparency
- Multitasking
