This is a challenging and exciting role with one of the most innovative and dynamic world leaders in the Customer Experience and 1:1 Personalization sector. If you want to work in an environment where the technology you are delivering astounds with both its simplicity and depth, then you must come and look at what we have developed here at Celebrus. Day to day, you will be working with multi-award winning, leading edge, patented software. Since its inception over 16 years ago, we have proven time and time again to be one of those rare organisations that can truly invent technology rather than copy others. We continue to raise the bar on our competition, and we are looking for the very best talent to help us to deliver it world-wide.
You must be a motivated individual with excellent communication and analytical skills, and you should have a strong interest in technology, and particularly the internet. Your role involves supporting our software in large enterprises, often requiring you to integrate with and work alongside our global partners, who are themselves world leaders in their respective fields. A certain element of customer and partner training is also required with this role, so you must be confident in your communication skills, and you need to be able to adapt to the various nuances that come with working in multiple regions. Together with the other members of the product support team, you will take ownership, troubleshoot and resolve direct and indirect client support requests in a timely and professional manner in accordance with the client's SLA.
Core Responsibilities
- Troubleshooting, understanding, documenting, and resolving issues in complex customer environments
- Stay up to date with and monitor active support tickets at once, identifying risks and escalating them as necessary
- Run regular scheduled technical reviews of support requests with partners and direct clients
- Be flexible and able to provide extended hours cover when necessary
Skills And Requirements
- The candidate should have any Engineering Graduation.
- Skill to co-ordinate with cross-functional teams.
- Strong in English communication in both Oral & Written.
- Basic knowledge on Computers.
- A rounded individual who is passionate about technology with a willingness to learn and work with unfamiliar technologies
- Adaptable, working as part of a supportive, well-established team but is also self-sufficient and organised, with meticulous attention to detail
Celebrus Technologies is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. We encourage you to bring your true self to work every day, as we embrace who you are and evaluate everyone equally. Qualified applicants are considered for employment, and employees are treated during employment without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social, or ethnic origin; citizenship; past or present military service; sexual orientation; socioeconomic status; race; or religion or belief, or any other characteristic protected under applicable law. If you require reasonable accommodation or assistance for any part of the interview and employment process.