TM People Leader - BUK

8-10 years
a month ago 4 Applied
Job Description

Job Title: TM People Leader - BUK
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, anchor, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


. To manage a large and diverse team of AML / Correspondent Banking Analysts and Team Leaders working towards pre-defined targets
. Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
. Assist the VP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.

What will you be doing

People Management (50%)
. The role holder will drive and deliver exceptional business performance through the strong leadership and performance management of a complex team.
. The role holder will achieve agreed service level agreements and targets within an empowered deadline driven pressurised environment.
. The role holder will be effective at communicating, cascading and articulating business messages to all staff.
. The role holder will be responsible for managing individual team member performance, team overtime, timekeeping and attendance, and resolving issues, grievances and conflicts in line with company policies, processes and procedures, to deliver excellent customer service and achieve consistency, key performance targets.
. The role holder will be perceived as a role model for leadership and collaboration and demonstrate high levels of confidence in their ability to manage and motivate their team to deliver at all times.

Subject Matter Expertise (10%)
. The role holder will identify, initiate and implement process enhancements and improvements across the business, driving culture of efficiency, whilst remaining effective against policy.
. The role holder will be responsible for managing, controlling and checking team activities, including overseeing workflow of the team to make best use of resources and ensure compliance with appropriate policies
. The role holder will be responsible for resolving issues and problems, including appropriate further escalation as required, achieving the best possible outcome for the customer and the business in line with Regulators, Barclays policy and best practice

Risk & Control (10%)
. The role holder will be responsible for development, delivery and maintenance of an effective Operational Risk Control environment to covering all aspects of Functional operational risk management framework standards as set by UK Banking Risk, through effective review of business risks, audit/compliance issues/RCSA report management. This will include Business risk prevention and mitigation initiatives.
. The role holder will be responsible for establishing and maintaining robust compliance over operational IT system level discretions and ensuring the effective use of controls and sampling of department's or centre's use of these levels of authority, ensuring at all times an effective understanding of team adherence to data security standards and immediate resolution of identified issues, possibly working with others (Fraud/Police/Legal/HR Partner) where security breaches are identified and disciplinary actions are called for
. The role holder will ensure that they and their team adhere to regular controls and procedures to ensure that a zero-tolerance environment for sanctions breaches is maintained
Governance & Communication (30%)
. The role holder has to be ready and skilled with working on MI and PowerPoint which would be needed for Business review and Meetings with Senior Management and Stakeholders and must have good knowledge on MS office tools
. The role holder must have a good communication skills both locally and globally and good writing skills which would require to share the communication email within the groups via email, write ups on News Letter published on periodic basis.

What we're looking for:

. Total experience 8-10 years
. Hands on experience of Team handling/Leadership experience (5-8 years) in team management & working knowledge of Transaction Monitoring, AML or KYC/Sanctions etc
. Expert working knowledge of MS Excel, MS Access and Power Point skills
. Stakeholder Management experience
. Graduate in any discipline
. Excellent verbal and written communication skills

Skills that will help you in the role:

. Experience of working in BPO/KPO
. Familiarity with procedures, policies, products and services of a financial organisation
. Knowledge of AML, Counter terrorist financing or Sanctions issues across the financial services
. Demonstrate experience of workflow / queues management and people leadership
. Excellent track record during past work experience

. Expert working knowledge of MS Excel, MS Access and Power Point skills
. Demonstrate experience of process management and people leadership (preferred)
. Working knowledge of Screening Systems and Procedures
. Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times
. Self starter and Self-motivated player able to define, structure and prioritise work for self (and team as may be applicable), but also has the flexibility to change priorities as circumstances dictate
. Ability to assimilate new information and quickly adapt to new environment
. Ability to work with people in different geographies

Where will you be working

Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays Visit for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive.

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.




queues management
people leadership
Screening Systems and Procedures
Job Source:

Barclays is a British multinational universal bank, headquartered in London, England. Barclays operates as two divisions, Barclays UK and Barclays International, supported by a service company, Barclays Execution Services.

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