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TL-Retail HR Head

Aditya Birla Group

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0-2 Years
a month ago
114 Viewed
17 Applied

Job Description

Job Description

Key Challenges:

  1. Talent Acquisition in Competitive Market:Recruiting top talent in the competitive retail sector.
  2. Training for Diverse Offerings:Providing comprehensive training for diverse product ranges and customer service parameters
  3. Adapting to Changing Consumer Expectations:Constantly adjusting strategies to meet evolving consumer preferences.
  4. Maintaining Consistency Across Formats:Ensuring consistent customer experience across various store formats.
  5. Balancing Tradition with Innovation:Incorporating innovation while preserving traditional elements.
  6. Navigating Regulatory Compliance:Adhering to complex regulatory requirements.
  7. Employee Retention in High-Turnover Environment:Implementing strategies to retain talent in a high-turnover industry.

Key Result Areas / Accountabilities

Key Result Areas/Accountabilities Supporting Actions

Retail Talent Acquisition . Develop and execute strategies to attract top talent

  • Implement initiatives to enhance employee retention and reduce turnover rates.
  • Monitor key metrics such as time-to-fill and retention rates.
  • Improve processes to reduce cycle time for recruitment

Compensation Strategy .Periodic compensation benchmarking exercises to ensure internal

and external equity levels of staff compensation.

  • Develop Compensation philosophy maintaining uniformity betweenbrands yet differentiating them.
  • Review incentive scheme to drive competitive behavior whileselling.
  • Monitor systems and processes for structured annualcompensation review of store staff

Driving Retail Training Excellence .Establish a framework on training for the brands

  • Identify the training gaps and partner with brands to developmodules and training strategy to deliver desired behavior on theshop floor
  • Identify and introduce cost effective and innovative techniques oftraining to meet the training needs of growing employee base acrossgeography
  • Drive audit and certification programs
  • Monitor training effectiveness and suggest corrective steps forimprovement.

Managing & partnering with

external vendors




Career Planning & TalentDevelopment


  • Scan the environment to ensure best practices offered by variousvendors.
  • Manage and continuously evaluate the outsourcing agencies foreffective service
  • Ensure Service Level Agreements are being adhered to
  • Drive program to identify and groom retail talent
  • Devise processes to identify superior talent and create opportunities for them
  • Constantly drive hiring of qualified retail talent into stores through astructured campus recruitment program at all levels.


Retail Operations .Focus in driving operational excellence in retail HR processes

through creation of dashboards, MIS for all generalist HR ops

processes in retail.

  • Liaison and direct all activities related to third party staffing agencyand drive performance through structured reviews with all stakeholders.


Rewards, Recognition &

Engagement

Ensure Statutory Compliance

Team Management


  • Build a system for measuring, tracking and recognizing exceptionalbusiness performance & individual performance.
  • Identify and action on needs of frontline team through an OHS.
  • Identify and adapt engagement activities with the help of brands
  • Continuously assess the level of statutory compliance in various

stores through legal

  • Liaise with external agencies to audit the compliance through legal
  • Stay updated on relevant Laws pertaining to a particular state

  • Continuously review workload and structure within the team to

ensure equitable distribution of load.

  • Provide feedback on performance and coach to support their development
  • Evaluate and reward people effectively and objectively
  • Store visits to understand grievances and process related issues,


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