Test Center Manager
LOCATION: Jalandhar India
DEPARTMENT: PPC Operations
REPORTS TO (Title): Regional Manager
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Melbourne.
The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as go-to person at the test center when the Regional Manager is not immediately available.
Ethics and Value
SCOPE AND IMPACT OF JOB
Working closely with Test Administrators and the Lead test Administrator in the test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure the appropriate implementation of operational policies and examination procedures.
Education and Experience:
Five years customer service experience required
Exposure in a testing environment is strongly preferred
Experience with Microsoft Office and Windows applications required
Skills, Knowledge, and Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communicate both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Annual Pearson Professional Centers certification for Test Administrators required
Must pass re-certification annually
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day's test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
Perform daily site opening and closing
Help to ensure a clean, professional, quiet testing atmosphere in the center
Review test roster and prepares for candidates including those for special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
Screening Test Administrator job applicants
Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines
Submit draft of site staffing schedule to Regional Manager on a weekly basis
Verify correct staffing levels and notify Regional Manager of any and all staffing issues
Assist with training and coaching to new hires
Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate
Take authority to act on behalf of the RM in operations and personnel issues
Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate
Other duties as assigned
WORK ENVIRONMENT AND CONDITIONS
Be comfortable to work in a quiet testing environment
Be flexible in work hours
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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At Pearson VUE, we provide expert testing services for the entire exam lifecycle to help your candidates move from potential to progress, while driving your certification or licensure program to new heights. As your partner in testing &#8212; delivering millions of exams annually &#8212; we continually push the limits by developing secure exam delivery options and innovative testing methods to help you achieve your goals. Because we know that by working together, challenging the status quo and fostering new possibilities, we will collectively move forward.