1-3 years
200000 - 500000 INR
a month ago 11 Applied
Job Description

We are looking for Telesales executive/manager/Team leader


RESPONSIBILITIES :
1.Making Outbound Calls:
  • Contact potential customers or clients to promote products, services, or offers.
  • Conduct sales pitches and presentations to persuade prospects to make a purchase.
  • Generate leads and follow up on potential sales opportunities.
  • Conduct surveys, market research, or data collection over the phone.

2.Receiving Inbound Calls:
  • Answer incoming calls from customers, clients, or prospects.
  • Provide information about products, services, or company policies.
  • Address customer inquiries, resolve issues, and provide customer support.
  • Process orders, returns, or cancellations.

3.Building Relationships:
  • Establish rapport and build positive relationships with callers.
  • Listen actively to customers needs and concerns.
  • Tailor communication to the individual caller's situation.

4.Handling Objections:
  • Address objections and concerns raised by customers or prospects.
  • Provide convincing responses and overcome objections to close sales or retain customers.

5.Documentation and Data Entry:
  • Maintain accurate and up-to-date records of calls, interactions, and customer information in a database or
  • CRM (Customer Relationship Management) system.

6.Meeting Targets:
  • Achieve sales targets, call quotas, or other performance metrics set by the organization.
  • Adhere to call scripts and guidelines provided by the company.

7.Following Compliance:
  • Ensure compliance with relevant laws and regulations, such as Do Not Call lists and data protection laws.
  • Follow ethical practices in telemarketing and customer interactions.

8.Continuous Learning:
  • Stay informed about the products, services, and industry trends.
  • Participate in training sessions and workshops to improve sales and communication skills.

9.Team Collaboration:
  • Work collaboratively with colleagues and supervisors to meet team goals and objectives.
  • Share feedback and insights with the team to enhance performance.

10.Handling Technology:
  • Operate and utilize call center technology, including phone systems, CRM software, and other tools effectively.
  • Troubleshoot technical issues that may arise during calls.

11.Time Management:
  • Prioritize calls and tasks efficiently to meet targets and deadlines.
  • Manage call queues effectively to minimize wait times for callers.

12.Reporting:
  • Provide regular reports and updates on call outcomes, sales, and customer feedback to supervisors or management.

13.Product Knowledge:
  • Possess a deep understanding of the products or services being offered.
  • Be able to explain product features, benefits, and pricing effectively.

14.Script Adherence:
  • Follow call scripts or guidelines provided by the company to maintain consistency and compliance.

15.Upselling and Cross-selling:
  • Identify opportunities to upsell or cross-sell additional products or services to existing customers.

16.Adaptability:
  • Be flexible in handling different types of calls, from sales calls to customer support inquiries.
  • Adapt to changes in scripts or procedures as needed.

17.Team Support:
  • Assist colleagues with challenging calls or provide backup during busy periods.

18.Crisis Management:
  • Be prepared to handle crisis situations, such as customer emergencies or service outages, with composure and professionalism.

SALARY CRITERIA:Upto 5LPA(No Bar for right candidate)

INCENTIVE
UPTO - 35000/Monthly

Contact:
Dinesh
9830071817
[Confidential Information]

Best Deals Vaishnavi Private Limited Company incorporated on 08 March 2021, It is classified as a private limited company and is located in Kolkata ,West Bengal. Best Deals Vaishnavi successful company as a financial consultant .

People Also Considered

Career Advice to Find Better