Telesales Consultant

FRESHERS ARE WELCOMED

Hiring for Lenskart

Roles and Responsibilities

Offer prompt, courteous assistance and have meaningful conversations with potential

customers via various communication channels, including phone, email, live chat, and social

media, actively understanding their needs and providing relevant information about our

products or services.

Provide guidance and support to customers on how to use our products effectively. Offer

troubleshooting assistance for any technical difficulties they may encounter.

Drive sales and close deals: Utilize effective sales techniques to persuade customers and

close sales deals, meeting or exceeding assigned sales targets. Demonstrate product

knowledge and highlight the value and benefits to customers.

Foster customer relationships: Build and maintain strong customer relationships by

providing personalized assistance and exceptional service. Address customer queries,

concerns, and complaints promptly and professionally, ensuring customer satisfaction and

loyalty.

Stay updated on customer service best practices and company policies. Utilize available

resources and training materials to enhance your customer assistance skills.

Effective communication: Communicate clearly and effectively to convey product

information, pricing, promotions, and any relevant updates to customers. Listen actively to

customer feedback and adapt communication style to best serve their needs.

Your objective is to not only drive business growth but also to ensure an outstanding

customer experience that keeps our customers coming back for more.

Requirements

Excellent verbal and written communication skills.

The candidate should be flexible with working hours, including weekends or evenings.

Empathetic and patient approach to handling customer inquiries and understanding the

needs of the customer.

Strong problem-solving abilities and a proactive attitude towards customer satisfaction.

Ability to multitask and work efficiently in a fast-paced environment.

Prior experience in sales or related roles is a plus.