Company Description
Aditya Group, established in 1984, is a diversified business house with interests spanning construction, hospitality, healthcare, and education. The group is renowned for its significant contribution to the education sector through a chain of CBSE-affiliated schools. Since 1994, the late founder, Mr. Bhaskar Aditya, initiated philanthropic efforts by establishing the Dum Dum Aditya Educational Society, a nonprofit focused on education. This legacy is continued by the next generation of the Aditya family, Mr. Anirban Aditya and Mr. Ankit Aditya, maintaining the group's commitment to creating a better future through quality education.
Role Description
This is a full-time, on-site position for a Telecalling Executive based in Kolkata. The Telecalling Executive will be responsible for managing outbound and inbound calls, providing detailed product or service information, addressing customer inquiries, resolving complaints, and maintaining detailed records of customer interactions. The role involves achieving weekly and monthly targets, following up with prospective customers, and providing exceptional customer service to ensure satisfaction.
Qualifications
- Excellent communication and interpersonal skills
- Telecalling, customer service, and relationship management experience
- Strong persuasion and negotiation skills
- Ability to handle multiple tasks and maintain attention to detail
- Basic computer knowledge and familiarity with CRM tools
- Ability to respond promptly and professionally to customer inquiries
- Previous experience in sales or telecalling is advantageous
- Graduate degree in any discipline preferred
