Telecaller

Company Description

At PeDay, we are not just another fintech platform; we are your partners in financial empowerment. we collaborate closely with registered Lending Partners to streamline Loan Origination and Management processes.

Based in Gurgaon, PeDay embodies the essence of modern finance, driven by our commitment to foster financial inclusion through innovative technology. Our platform caters to individuals seeking quick and convenient access to online loans. We understand the importance of flexibility in repayment, offering easy EMI options tailored to your financial capabilities.

Role Description

This is a full-time on-site role located in Gurgaon for a Telecaller. The Telecaller will be responsible for making and receiving calls to communicate with potential and existing customers, explain products or services, address inquiries, and resolve issues professionally. Additional tasks include maintaining call records, following up with clients, and effectively managing customer relationships to achieve set targets.

Qualifications :Education: Minimum 12th pass; Graduate preferred.

Experience: 03 years of experience in telecalling, telesales, customer service, or a similar role.

Skills: Skills:

• Excellent verbal communication skills (in English, Hindi, and/or regional language).
• Persuasive and confident with strong negotiation skills.
• Good listening and problem-solving abilities.
• Basic computer and CRM knowledge.

Key Competencies:

• Positive attitude and self-motivation.
• Customer-focused approach.
• Time management and organizational skills.
• Team player with the ability to work independently.

Salary & Benefits: 15k-18k ( Negotiable, based on interview )