Telecaller Executive - Odia

Company Description

ImpactHub Connect is a rapidly growing work-as-a-service platform in India, specializing in helping enterprises scale their businesses through the efficient management of core operational functions. Leveraging a tech-driven approach, ImpactHub Connect enables companies to reduce costs, improve profitability, and concentrate on strategic growth. The company's dedicated community includes over 200 skilled professionals and 50+ experienced managers, ensuring seamless service delivery. ImpactHub offers solutions for various business needs, including telecalling, content moderation, auditing, and more. Their commitment to operational excellence makes them a trusted partner for enterprises across industries.

Role Description

This is a full-time remote role for a Telecaller Executive - Odia. The Telecaller Executive will handle high-volume outbound calls, engage with customers in Odia, provide information or resolve queries, and maintain accurate records of communication. The role also involves meeting targeted metrics, sharing customer feedback effectively with the team, and ensuring customer satisfaction through courteous and professional communication.

Qualifications

• Strong communication skills in Odia and competency in Hindi and/or English is an advantage
• Excellent customer service and interpersonal skills to manage diverse inquiries or concerns effectively
• Proficiency in call handling, outbound/inbound telesales, or similar telecalling experience
• Basic understanding of CRM software and the ability to document and organize call logs
• Self-motivated, target-driven, and able to work independently in a remote environment
• Bachelor's degree or equivalent certification in any discipline is preferred
• Previous experience in a customer-facing role or similar industry is a plus