Company Overview : Our client is a leading call Centre that provides a range of services to multinational clients .We are currently looking for talented Tele sales executive to join team and sell subscriptions to people in the USA.
We are looking for an enthusiastic Tele sales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective tele sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
Minimum 2 years of experience in sales or customer service
Experience working with English and American clients
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school diploma; BSc/BA will be a plus Preferred Experience:
Other requirements and qualities:
Fluent written and spoken English
Key Responsibilities: On-call support (Be available if needed or scheduled)
Pitch subscriptions to customers in the USA
Close deals and process orders accurately and efficiently Provide exceptional customer service and support to customers
Assist customers with basic inquiring such as billing and other small tasks.
Help present new products for customers to promote new sales.
Achieve sales quotas for new services and products.
Sales rep should be able to quickly assess the customers need and help them with their requests.
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company's reputation
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information