Tele Counsellor

Company Description Arena Animation is a pioneer and global leader in animation and non-formal, curriculum-based training programs, with an extensive network of centers worldwide since 1996. The organization offers industry-relevant courses in animation, VFX, gaming, web design, graphic design, and other new-age media and entertainment disciplines. Learners benefit from strong industry alliances, experienced faculty, and access to the latest technology and software tools. Graduates build global careers as designers, animators, modelers, multimedia programmers, compositors, visualizers, content developers, and production professionals in leading animation studios and entertainment companies.

Role Description This is a full-time, on-site Tele Counsellor role based in Kozhikode. The Tele Counsellor will handle inbound and outbound calls to inform prospective learners about Arena Animation's courses, admission processes, and career opportunities in media and entertainment. The role involves understanding caller needs, providing accurate course information, clarifying fees and timelines, and guiding individuals toward suitable programs. The Tele Counsellor will maintain call records, follow up with leads, coordinate with the admissions and academic teams, and support enrollment targets. The position also includes answering queries professionally, providing basic counselling on career paths, and ensuring a positive, supportive experience for every caller.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken English and regional language proficiency, active listening, and a friendly, professional phone manner.
• Candidates should possess customer service and counselling skills, such as empathy, patience, problem-solving, and the ability to understand learner needs and suggest appropriate courses.
• Candidates should possess basic computer and documentation skills, including comfort with CRM or call management tools, MS Office, and accurate data entry and record-keeping.
• Candidates should possess sales and follow-up skills, including lead nurturing, explaining course benefits, handling objections ethically, and supporting admissions and enrollment targets.
• Candidates should possess organizational and time management skills to manage high call volumes, prioritize follow-ups, and coordinate with internal teams efficiently.
• Prior experience in tele counselling, education counselling, call center operations, or student admissions is an advantage.
• A minimum of a high school diploma; a bachelor's degree in any discipline, especially in communications, marketing, or education, is preferred.
• Interest in the animation, VFX, gaming, and media & entertainment industry and willingness to learn about Arena Animation's programs will be beneficial.