How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta TechOps is on a journey to achieve strong double-digit growth and accretive margins year over year as we continue to target tripling our revenues into the next decade. This feat can only be achieved by developing, selling, and carrying out strategic and creative solutions for our TechOps Commercial customers. Each deal that Sales brings in must be evaluated by the Commercial Products Sales Support Team.
Key Responsibilities
As a Commercial Products Sales Support Manager, you will be responsible for managing the complete lifecycle and development of the deal execution process, including on-time delivery of high-quality solutions and proposals aligned with customer outcomes and business profitability/risk profiles for engine, component, and piece part product offerings. The role requires leading communications at all organizational levels, including leading deal reviews with senior and executive leadership. You will serve as the sole point of contact for sales managers/account managers, coordinating with business units and other contributing departments to create and customize standard proposals. You will lead and drive the deal team to develop bid requirements related to technical, financial, and commercial inputs to support strategy development and risk management. Additionally, you will act as a liaison between Sales Managers and the Business, participate in customer negotiations from both functional/technical and commercial perspectives, and review Customer contractual agreements to ensure compliance with approved price levels, terms, and cycle commitments, coordinating hand-offs to Project Execution teams.
The Commercial Products Sales Support Manager will serve as the subject matter expert for overhauling our current engine, component, and piece part cost models, and developing creative deal offerings (i.e. PBH/PBC, cost-plus, value based) for our customers to meet their needs while improving deal profitability. The individual should have the ability to process disparate data from both internal (Engineering, Finance, Delta Materials Services [DMS], Engine Maintenance, Component Maintenance) and external (customers, OEM catalogs, industry publications) sources, possess strong financial modeling capabilities and have experience building efficient sensitivity analyses.
What You Need To Succeed (Minimum Qualifications)
- 14+ Years with min of 3 years of people leadership in a highly technical or analytical role in commercial services, finance, engineering, or supply chain within the MRO / Aviation (or similar industries).
- Demonstrated ability to lead cross-functional deals and/or projects, getting all required inputs and approvals from key stakeholders across engineering, supply chain, materials and finance.
- Exceptional analytical skills, familiar with financial modelling and analysis.
- Highly proficient in Microsoft Excel, including the use of pivot tables, data tables, sensitivity.
- Ability to effectively communicate complex technical data and concepts in simple terms for all to understand.
- Strong interpersonal, negotiation, and time management skills.
- Ability to travel with the team to customer sites (as needed).
- Bachelor's degree (BA/BS) in engineering or business preferred.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment· Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
Behavioral Competencies
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach/mentor/advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer's perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Direct experience in the MRO industry, particularly in developing costing and pricing structures.- Knowledge and experience in aerospace defense industry standards. - Software experience in programs such as SAS, SQL, Python and Tableau.- Understanding of how variations in customer's operation (i.e. utilization, stage length, environment) affects the overall costs and deal economics. - Prior experience modelling large, $100M+, and complex service agreements.- Experience managing the product lifecycle, defining product specifications, and developing costing and pricing strategies.
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
