Technology Support Lead - Payments Domain

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Corporate & Investment Bank- Payments Technology team, you will play a leadership role in ensuring the operational stability, availability, and performance of our Client Testing services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Payments Technology supports the Payments global franchise across treasury services (cash management, foreign exchange, liquidity, escrow and real-time payment solutions), global trade finance, merchant services and commercial card offerings to clients and supports the payment hub for JPMorgan Chase, the largest payment network in the world.

Test Integration and Implementationis a change delivery organization within the Digital & Platform Services (D&PS). TI&I is responsible for transforming testing, data, environments, and release management, to support migration to the cloud, adoption of AI, improvements to the stability environment, and better integration and implementation of our Payments products and services for our clients. TI&I capabilities include end-to-end test management and automation, business analysis, data analytics and program management, which are tailored to enable strategic initiatives in Payments

Job responsibilities

• Lead teams of technologists that provide end-to-end testing execution of the TS payment services products.
• Execute policies and procedures that ensure operational stability and availability.
• Identify opportunities for process improvement and optimize testing methodologies and mitigate potential risks that could impact client satisfaction.
• Handle the testing execution of the TS payment services products - Contribute to test plan development and execution along with Execute Test Cases for any New Product Onboard and/or Migration.
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Drive incident and client issues resolution.
• Review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong written and verbal communications skills and ability to interact with our global clients
• Strong understanding of SWIFT, FX, Domestic, ISO MX File/Payment formats
• Experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving
• Hands on experience in Stakeholder Management, MBR Presentation and partner with Technology Support team to triage the issue and follow up on RCA
• Experience in Quality Check, KPI Tracking, identify Internal Defect/Error Analysis and recommendation for reduction
• Proficient in Tableau, Alteryx, PowerPoint, Excel, Word

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud