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Technology Services Engineer III

Walmart

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5-7 Years
a month ago
51 Viewed
7 Applied

Job Description

  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
  • Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmarts commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
  • Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.
  • Embrace Change: Curiosity Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
  • Embrace Change: Digital Transformation Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
  • Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
  • Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
  • Focus on our Associates: Diversity, Equity Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as we'll as diversity goal programs.
  • Focus on our Associates: Collaboration Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.
  • Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others contributions and accomplishments.
What you'll bring
  • Automation tools and technologies; Scripting languages.
    To automate repetitive tasks by using automation tools. Assist in the identification of repetitive tasks that can be automated.
  • Issue resolution techniques; Escalation scale parameters.
    To analyze and prioritizes issues under moderate supervision for projects of moderate complexity. Independently identify and evaluates possible and feasible solutions to issues raised. Evaluate available options to resolve issues raised for projects of moderate complexity.
  • Incident management tools; Process SLA documentation.
    To investigate and diagnose incidents to restore a failed information technology service as quickly as possible and within specified SLAs. Document troubleshooting steps and service restoration details for knowledge management. Liaison between Information Technology stakeholders and external support to resolve escalated incidents and ensure timely closures. Record and classify received incidents and undertakes immediate corrective actions for moderate-complexity queries under moderate supervision.
  • Configuration management tools and processes; Configuration and release management in environment(s).
    To update data from all sources as needed and when configuration changes are deployed. Conduct analysis for simple configuration changes.
  • Network monitoring and alerting tools; Monitoring metrics and key performance indicators (for example, availability, mean time between failure, mean time to recover); Service level indicators (for example, request latency, availability, error rate).
  • Coding languages (for example, SQL, Java, C++, Python); Testing methods (for example, static, dynamic, software composition analysis, manual penetration testing); Business and domain understanding.
  • Traceability matrix; Risk analysis methodologies; Cost analysis; Business objectives; Classification of requirements; User stories.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Minimum Qualifications
Bachelors degree in computer science, information technology, engineering, computer information systems, or related area and 5 years experience in production support, software support, or technical support.
Preferred Qualifications
Both software and hardware troubleshooting., Technical support operations, account management, or customer support
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