Technical Writer
KLA is seeking a skilled Technical Writer to join our Services team. This role is essential for developing high-quality technical and user documentation for customers and service engineers, ensuring clarity and precision for both technical and non-technical audiences.
Responsibilities:
- Create, develop, plan, write, and edit user manuals, upgrade procedures, factory automation manuals, online help, and release notes.
- Conduct interviews with various users and technical/engineering/product staff to gather data for documentation, interfacing with functional organizations to develop content.
- Research and convert technical information into manual and/or web-based documents for non-technical and technical users.
- Conduct review meetings and discussions independently with engineering and technical staff.
- Support testing and validation of new procedures and methods, improving steps and developing new content if needed.
- Follow documentation best practices, formats, and templates, learning new software, tools, and techniques for high-quality documentation.
- Produce products that conform to company documentation and quality assurance standards, recommending formats responsive to technical and customer requirements.
- Exert good project management skills on assigned projects, conducting reviews with stakeholders, providing regular updates, assessing risks and actions, and maintaining action trackers and project documentation.
- Involve stakeholders from various departments and assess the need to update documentation, monitoring errors, mistakes, and changes requested, and implementing them quickly.
- Strive to develop and maintain high technical skills, participating in technical activities to maintain skills on assigned products.
- Independently make decisions with minimal or no support from direct or indirect managers, leveraging functional groups, subject matter experts, and stakeholders to drive collective decisions.
- Work efficiently and effectively in a matrix environment with multiple direct and indirect managers, executing to expectations of multiple stakeholders with conflicting requirements and driving consensus, boundaries, and clarity.
- Use standard, error-free English understood across the world, displaying high proficiency in English writing for technical and non-technical audiences.
- Translate complex content of procedures/documents to a level and language most appropriate for the target audience, applying other writing best practices for high-quality, easy-to-understand documents.
Skills:
- Strong ability to create, develop, plan, write, and edit technical documentation.
- Excellent interviewing and data gathering skills from diverse technical and non-technical sources.
- Proficiency in converting complex technical information into clear, user-friendly manuals and web-based documents.
- Strong project management skills, including risk assessment, effort estimation, and stakeholder communication.
- Exceptional English writing skills for both technical and non-technical audiences, with a focus on clarity and accuracy.
- Ability to work independently and collaboratively in a matrix environment.
- Commitment to continuous learning of new software, tools, and documentation best practices.
Qualifications:
- Bachelor's degree in Engineering, Science, or Mathematics; or Master's degree in Engineering, Science, or Mathematics.
