About the Role
The Technical Support Specialist will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.
Responsibilities
- Respond to customer inquiries and provide technical assistance.
- Diagnose and troubleshoot hardware and software issues.
- Document and track customer interactions in our support system.
- Collaborate with other teams to resolve complex issues.
- Provide training and support to customers on product usage.
Qualifications
- Bachelor's degree in Computer Science or related field.
- Relevant certifications are a plus.
Required Skills
- Strong problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in troubleshooting technical issues.
- Experience with customer support software.
Preferred Skills
- Familiarity with networking concepts.
- Knowledge of cloud services and applications.
