Technical Support Executive | Pune (Fresher's also Can apply)

0-3 years
a month ago 490 Applied
Job Description

Job Description - Technical Support Executive
Location: Pune
Experience: 0-3 Years (Fresher's can apply as well)

Key Roles and Responsibilities:

  • Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.
  • Software is used by a location (mall, foodcourt, airport, etc. ) to capture automated daily sales data from all outlets present in the location
  • Candidate will be doing the follow-ups, monitoring, and new integrations
  • New integration-related activities include
  • Coordinate with brands and set up slots for utility installation/upgrade
  • Ensure the system requirements are present for smooth installation
  • Install our software/utility by connecting with brand teams
  • Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE
  • Monitoring software data includes
  • Ensuring Availability of accurate sales data for brands
  • Daily coordination for getting the resolutions on time and timely updating of ADSR data
  • Sales data collection and upload on the portal for select brands
  • Analysis of missing data with appropriate reasons on a daily basis
  • Conduct periodic audits and report findings of the audits
  • Assist in root cause analysis of audit findings
  • Seek clarification with the Tenants / Concessionaires for data captured but not reflected in the bill-wise report
  • Monitor brand status and correctness of overall data
  • Providing timely support and troubleshooting to the Malls/retailers/Project team
  • Identify and provide inputs on unique (or) recurring project problems
  • Update and maintain a knowledge base of all tickets and issues
  • Training team on ADSR process, applications & tools
  • Handle First Level Escalations
  • Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.
  • Identify and monitor project risks through a proactive approach to projects
  • Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team
  • Contribute to weekly project huddle calls with SDM

Requirements:
  • Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.
  • Knowledge of software installation through remote connection tools and PoS understanding is a must
  • MIS Reporting experience
  • Querying / SQL language is a big plus.
  • Experience in a similar role or retail operations experience will be preferred
  • Preferable - Experience with Point of Sales (POS) systems/applications.
  • Able to work independently and efficiently to meet deadlines.
  • Ability to Analyze, Research, and solve Technical and project-related problems.
  • Able to promptly answer & support related Phone calls & Emails.
  • Self-motivated, Detail-oriented, organized & Self Driven
  • Understanding of Helpdesk Store Support / proven track record and ability to supervise.
  • Understanding of Store Infrastructure (basic or advanced)
  • Knowledge of databases and network environments is a plus.
  • Previous customer service or support and/or basic technical experience required.
  • Excellent verbal and written communication skills and interpersonal skills required
  • Experience in providing support as a helpdesk for Software / Hardware / Networking domain
  • Min 1 years of experience in POS Training/implementation and/or support roles ( Preferred )
  • Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )
  • Courteous and professional phone manners, demeanor, and attitude are essential.

About the company:

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for technology services and products and also benchmarks an even higher level of process and delivery standards.

It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognised by CEO Insights.

WovVTech has developed patent pending aPaaS platform & framework using artificial intelligence and cloud computing that reduces the coding effort by 30-50%

Customers form the core of all the solutions. We get out of our cubes and see the real world to build great WovV products.

Visit us at : https://wovvtech.com/

Be the next WovVScion :

This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.

Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.

Our people are our culture and a huge part of what makes us a little more WovV every single day
We know you’re happiest when you’re learning new things, so each new assignment will give you an opportunity to do things differently, explore new technologies and challenge the status quo!

Benefits and Perks:
• Work from Home / Remote Working
• Flexibility in timings
• 5 Days working
• Team Outing
• Performance Bonus
• Employee reference bonus policy
• Exciting career path with an exponentially growing company
• Learning opportunities with energetic mobile CoE team
• Fun activities
• Abroad opportunities
• Deserving compensation

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