Description
We are looking for a Technical Support Executive to join our team in India. This role is ideal for freshers/entry-level candidates who are passionate about technology and customer service. You will be responsible for assisting customers with technical issues and ensuring they have a positive experience with our products.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to software and hardware.
- Assist customers in setting up and configuring products.
- Document and track customer interactions and issues in the support system.
- Collaborate with other teams to resolve complex technical problems.
- Provide feedback on product performance and suggest improvements.
- Stay updated on product features and technical specifications.
Skills and Qualifications
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot technical issues effectively.
- Familiarity with customer service software and ticketing systems.
- Basic knowledge of networking concepts.
- Ability to work in a fast-paced environment and handle multiple tasks.
- A degree in Computer Science, IT, or a related field is preferred.
