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Technical Support Engineer/ System Analyst - Enterprises UC and CC Solutions

Verikraft Solutions Private Limited

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1-10 Years
4,00,000 - 9,50,000 INR
7 days ago
1393 Viewed
418 Applied

Job Description

The person will work as a part of a dynamic team responsible for designing, installation, configuration and performance analysis of unified communication and contact center solutions for small, medium, and large enterprises.

Job Responsibilities:
Gather detailed requirements from end-customers
Design a PBX, contact center, and WFO solution for customers
Install and configure PBXs, SBCs, and contact center servers
Interface with customers on operational issues, and in the back-end, by asking questions of, and/or assigning issues to, client company's engineers, facilitating communications and driving customer issues to resolution using standard operating procedures
Work with network diagnosis tools, tracking/creating issues, providing run-time application administration based on analysis of logs, alerts and various other diagnostic reports
Coordinate integration of CRM Software with PBX/Contact center solutions
Design and implement effective inbound and outbound call flows
Troubleshoot QoS related issues
Perform troubleshooting and analysis to assess root cause of issues
Debug application issues by analyzing server logs
Drive implementation issue resolutions as reported by project team and customers
Provide hands-on troubleshooting support and engage product houses as needed using established escalation process
Communicate in an effective way with internal and external clients
Provide regular status reports to management
Work on creating solution design documents for customer sites
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At VeriKraft, we understand that leading edge solutions that define the future are not built simply by asking the usual run-of-the-mill questions. Personnel at VeriKraft strive to discover and implement pioneering solutions by, for example, constantly trying to forge ahead down promising yet previously un-trodden paths. It takes imagination and perseverance to innovate.

VeriKraft is headquartered in the USA, and we have a Research and Development facility in India. We are engaged in the business of Testing, Verification and Development of Software for Quality Assurance, and in Deployment and Testing of Enterprise Telecommunications Equipment, including AI-enabled applications, specifically targeting performance and load testing of distributed, high-availability and very large scale telecommunications deployments of IP Telephony equipment and software. Our clients are located worldwide, with emphasis in North America.

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