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Technical Support Engineer

Sciometrix

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3-5 Years
a month ago
92 Viewed
10 Applied

Job Description

Sciometrix Clinicus is a full-service patient-care medical software company focused on a single purpose elevating healthcare, and the doctor-patient experience, increasing adherence, driving healthy outcomes, decreasing readmissions, and motivating overall well-being. Sciometrix was founded by leaders from the healthcare and technology industries who had a mission to improve the way healthcare providers and patients engage. We set out to develop technology that would result in better patient engagement and better outcomes.

We empower healthcare providers with advanced technology and human expertise, revolutionizing a patient's experience. Our propriety software and related technologies ensure HIPAA compliancy with cloud access. We have established HIPAA-compliant Clinicus, an artificial intelligence (AI) bot that monitors patients 24/7 and ensures fast response in their care management program. Clinicas watches each patient's vitals and alerts our licensed team when a patient's program progress or vitals are varying. Our team will then quickly contact the patient to discuss the change. If needed, we will schedule a physician's appointment

Qualifications & Requirements

  • 3-5 years of experience in Application Support.
  • Experience working with SQL writing queries to get data for debugging issues and developing features.
  • Hands on with any of the scripting languages like Bash, Python, Php , etc
  • Excellent analytical and logical thinking.
  • Problem solving and debugging skills.
  • Shift Time: 8:00 AM to 4:00 PM EST (5pm -2:30 am IST)
  • Familiarity with JIRA, Tableau, AWS Connect
  • Experience in working with Salesforce is a plus.

Responsibilities

  • You will be a part of TOPS (Technology Operation) team.
  • Work closely with business operation team in managing day to day issues, resolve user queries.
  • Keeping records of various issues helps the team prioritize fixes and automations.
  • Documenting troubleshooting and problem resolution steps.
  • Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
  • Work closely with product team to enhance the quality of existing products.
  • Design and develop the complete use case of any business flow in salesforce.
  • Create accurate DB queries to prepare reports.
  • Analyze the operational data and suggest operations team to enhance the productivity.

Why Explore a Career At Sciometrix

Sciometrix is an upcoming leader in healthcare Virtual care Management. Our mission is to engage patients to better outcomes. Sciometrix is known among customers, peers, and patients for clinical excellence, patient experiences, and provider satisfaction. Since the inception of our patient count, technology solutions have been growing exponentially. If you are an enterprising person, dynamic, and willing to grab opportunities that come your way, Sciometrix can be your playground We offer an opportunity to take up a significant role in a fast-growing company with complete ownership & freedom to work and strategize!

Whats in it for you

Continuous learning: We are constantly evolving, and as a technical support engineer you will be working with the latest technologies

Problem-solving skills: You will be involved in actively diagonising & resolving complex technical issues.

Dynamic Startup Culture: Help in creating a design driven culture & environment for us, you get to be a part of direct growth & create an impact

Collaborate : Work collaboratively with our cross-functional teams to develop interesting product suites

Commitment to Diversity: We are paving the way to create change in the industry and our leadership is committed to diversity, inclusion and belonging.

Global Network: Expand your global network by developing, learning, and growing with our top talent and connections around the world

Community of Belonging:We're an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Sciometrix is committed to being an Equal Opportunity Employer, providing equal employment opportunities to all individuals .

Skills: database management system (dbms),sql,python,technical support,troubleshooting,application support management
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