Technical Support Engineer

Skills
3-4 years experience
Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
Proven experience in a technical support role, handling customer inquiries and providing technical solutions.
Basic coding skills in anyone programming language to debug issues and make small feature enhancements.
Excellent problem-solving skills with the ability to think analytically and logically to troubleshoot complex technical issues.
Strong communication and interpersonal skills, with the ability to convey technical information clearly and concisely to non-technical customers.
Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
Ability to work independently and in a team environment, managing multiple priorities and meeting deadlines.
Familiarity with JIRA to efficiently manage customer interactions and support requests.

Education
Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.