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Protected Harbor

Technical Support Engineer- L1

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  • 3 months ago
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Job Description

At Protected Harbor, we are committed to delivering exceptional solutions to our clients, and we're seeking a dedicated and motivated Technician to join our team. Our company provides technology stability and durability for organizations. As a technician, you will play a pivotal role in providing technical assistance and support to our valued clients.

We are looking for a candidate who embodies the following qualities:

  • Self-Motivated: Demonstrates proactive initiative and takes ownership of tasks without constant supervision.

  • Technology Enthusiast: Displays a passion for working with cutting-edge technology and a drive to continually learn and adapt to new advancements.

  • People-Focused: Excels in interpersonal interactions and thrives in collaborative team environments, contributing positively to group projects.

  • Goal-Oriented: Embraces challenges and is unafraid to tackle difficult tasks, viewing each obstacle as an opportunity for growth.

  • Resilience Under Pressure: Excels in high-stress situations and maintains composure while delivering high-quality results.

  • Exceptional English Communication: Possesses outstanding verbal and written English communication skills, enabling effective interaction with clients and colleagues.

  • Troubleshooting Proficiency: Demonstrates a grasp of fundamental troubleshooting methodologies and approaches when resolving technical issues.

  • Flexibility in Work Hours: Willingly commits additional hours when necessary to meet project demands.

Key Responsibilities:

As a Technician at Protected Harbor, your responsibilities will include:

  • Providing remote assistance to customers through phone, email, or chat to effectively address their technical concerns.

  • Vigilantly monitoring our system's performance, promptly addressing issues and alerts to ensure seamless operations.

  • Collaborating with a team on projects, working under the guidance of a team lead.

  • Adhering to Service Level Agreements, consistently delivering high-quality work and timely responses.

  • Analyzing and resolving intricate technical problems, displaying proficiency in troubleshooting methodologies.

  • Installing, maintaining, and overseeing system operations, networking setups, software configurations, and equipment functionality.

  • Investigating product and process-related challenges, devising innovative solutions to enhance efficiency.

  • Developing and maintaining comprehensive product documentation and internal department resources.

  • Demonstrating foundational understanding of networking principles including IPs, firewalls, security, and VPN setups.

  • Displaying expertise in Microsoft Windows Client/Server OS for upgrades, troubleshooting, and maintenance.

  • Exhibiting proficiency in Remote Desktop, addressing common issues and troubleshooting effectively.

  • Mastering skills related to Active Directory, DHCP, DNS, and Group Policy, including deployment, management, and troubleshooting.

Requirements:

- Minimum of 1 year of relevant experience in a similar role.

- Bachelor's degree in a related field or equivalent experience through a Diploma/Degree.

Compensation:

The starting salary for the successful candidate will be determined based on objective, non-discriminatory factors such as skills, experience, and qualifications.

If you're ready to contribute your technical expertise to a dynamic team that values innovation and collaboration, we invite you to apply. Please submit your resume.

  • *Note: The job description provided above is subject to change based on evolving business needs. *

  • More Info

    Industry:Other

    Function:Technology

    Job Type:Permanent Job

    Skills Required

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    Date Posted: 19/08/2024

    Job ID: 89155837

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